Operations Clerk

Borah Teamwear; Hancock Township (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Paid time off

9 paid holidays

Job summary

UPPCO is hiring an Operations Clerk in Hancock, Michigan. The role focuses on coordinating work requests, scheduling field crews, and maintaining records while providing excellent customer service.

The position is full-time, typically five 8-hour days per week, with overtime as needed. Strong computer skills (Excel/Word) and the ability to multitask are essential.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills with Excel and Word.
• Good communication and organizational abilities.
• Ability to multitask and stay accurate under pressure.
• Comfort with numbers, records, maps, and technical information.
• Willingness to learn utility operations and safety standards.
• Ability to work independently and with others.

Responsibilities

• Coordinate work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records: work orders, permits, inspections, billing, service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during outages and storms by supporting dispatch and communications.
• Keep operations organized and moving with changing priorities.

Skills

Strong computer skills

Excel

Word

Typing

Data entry

Communication

Customer service

Organizational skills

Multitasking

Teamwork

Numerical literacy

Maps/technical info

Education

High school diploma or equivalent

Tools

Spreadsheets

Databases

Work management systems

Job description

UPPCO is hiring an Operations Clerk to join their team in Hancock, Michigan. If you're organized, comfortable with computers, enjoy helping people, and can keep things moving when the day gets busy, this could be a great fit.

What We Offer

• $25.37 per hour.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with up to a 5% company match.
• Additional insurances at no cost to you: short and long-term disability, medical emergency transport, basic life, accidental death & dismemberment, and employee assistance.
• Generous paid time off and nine paid holidays.
• Full-time position typically working five 8-hour days per week, with overtime as needed.

What Your Day Looks Like

• Support daily utility operations by coordinating work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts.
• Keep things organized and moving while juggling multiple requests and changing priorities.

What We Are Looking For

• High school diploma or equivalent required; additional education in electric utility operations is a bonus, but not required.
• Strong computer skills, including Excel, Word, typing, and data entry are required.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures, and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license is required.
• Must live within 30 road miles of Hancock and maintain personal telephone service.
• Willingness to travel to other UPPCO work locations, as needed.