Operations Dispatcher & Data Entry Specialist

Swick Home Services; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 5% match

Disability insurance (short/long-term)

Paid time off

Holidays

Job summary

UPPCO is seeking an Operations Clerk in Hancock, Michigan. You will support daily utility operations by coordinating work requests, schedules, and records, while communicating with customers, contractors, and crews by phone, radio, and computer.

Excellent organizational and computer skills are essential, including Excel and Word, with data entry accuracy. A high school diploma is required, and willingness to learn utility procedures and safety standards is expected.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills, including Excel, Word, typing and data entry.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work under pressure.

Responsibilities

• Support daily utility operations by coordinating work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts.

Skills

Multitasking

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Electric utility operations (bonus)

Tools

Excel

Word

Spreadsheets

Databases

Work management systems

Job description

UPPCO is seeking an Operations Clerk in Hancock, Michigan. You will support daily utility operations by coordinating work requests, schedules, and records, while communicating with customers, contractors, and crews by phone, radio, and computer.

Excellent organizational and computer skills are essential, including Excel and Word, with data entry accuracy. A high school diploma is required, and willingness to learn utility procedures and safety standards is expected.