Utility Operations Dispatcher

Evergreen Engineering® Inc.; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 5%

Paid time off and nine holidays

Disability and life insurance

Overtime as needed

Job summary

UPPCO seeks an Operations Clerk to support daily utility operations in Hancock, Michigan. You will coordinate work requests, schedule field crews, and handle customer communications while maintaining accurate records using spreadsheets and databases.

The role emphasizes strong computer skills, attention to detail, and the ability to multitask in a fast-paced environment. This full-time position offers benefits and room to grow within a collaborative team.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills including Excel and Word.
• Excellent typing and data-entry abilities; good communication with customers.

Responsibilities

• Coordinate work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts.
• Keep things organized and moving while juggling multiple requests and changing priorities.

Skills

Typing

Data entry

Customer service

Organizational skills

Communication skills

Multitasking

Driver's license

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

UPPCO seeks an Operations Clerk to support daily utility operations in Hancock, Michigan. You will coordinate work requests, schedule field crews, and handle customer communications while maintaining accurate records using spreadsheets and databases.

The role emphasizes strong computer skills, attention to detail, and the ability to multitask in a fast-paced environment. This full-time position offers benefits and room to grow within a collaborative team.