Operations Clerk

Upper Peninsula Power Company; Hancock Township (MI); In loco; USD 29.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) match

Disability insurance

Life insurance

Paid time off

Holidays

Overtime

Descrizione del lavoro

Upper Peninsula Power Company in Hancock, Michigan is seeking an Operations Clerk to help keep electric utility operations running smoothly. You will coordinate service requests, schedule work, and keep records updated while serving customers and field crews.

The role emphasizes strong computer skills, organization, and teamwork, with full-time hours and overtime as needed. You’ll be part of a dedicated team ensuring reliable service across the UP region.

Competenze

• High school diploma or equivalent required.
• Proficiency in Excel, Word, typing, and data entry.
• Good communication and organizational skills.

Mansioni

• Coordinate service requests and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records including work orders, permits, inspections, billing.
• Enter and track information using spreadsheets and databases.
• Support during outages and storms with dispatch and restoration.

Conoscenze

Excel

Word

Data entry

Communication

Customer service

Organizational skills

Formazione

High school diploma or equivalent

Strumenti

Spreadsheets

Databases

Descrizione del lavoro

UPPCO is hiring an Operations Clerk to join their team in Hancock, Michigan. If you're organized, comfortable with computers, enjoy helping people, and can keep things moving when the day gets busy, this could be a great fit.

In this role, you're an important part of keeping electric utility operations running smoothly. You'll work with customers, field crews, and operations teams to coordinate service requests, schedule work, and keep information accurate and up to date. Every day brings something different, and your work helps keep the lights on across the Upper Peninsula.

What We Offer

• $25.37 per hour.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with up to a 5% company match.
• Additional insurances at no cost to you: short and long-term disability, medical emergency transport, basic life, accidental death & dismemberment, and employee assistance.
• Generous paid time off and nine paid holidays.
• Full-time position typically working five 8-hour days per week, with overtime as needed.

What Your Day Looks Like

• Support daily utility operations by coordinating work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts.
• Keep things organized and moving while juggling multiple requests and changing priorities.

What We Are Looking For

• High school diploma or equivalent required; additional education in electric utility operations is a bonus, but not required.
• Strong computer skills, including Excel, Word, typing, and data entry are required.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures, and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license is required.
• Must live within 30 road miles of Hancock and maintain personal telephone service.
• Willingness to travel to other UPPCO work locations, as needed.