Operations Clerk: Utility Dispatch & Records Pro

Iron County Medical Care Facility; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Disability Insurance

Life Insurance

Paid Time Off

Holidays

Job summary

UPPCO is seeking an Operations Clerk in Hancock, Michigan to support daily utility operations, coordinate work requests, and maintain accurate records. The role requires strong computer skills, excellent communication, and the ability to multitask in a fast-paced environment.

You will work full-time, typically five 8-hour days, with overtime as needed, and be part of a team ensuring smooth dispatch, scheduling, and service restoration during outages.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills including Excel, Word, typing, and data entry.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Willingness to learn utility operations, procedures, and safety standards.
• Valid Michigan driver's license.
• Must live within 30 road miles of Hancock and maintain personal telephone service.
• Willingness to travel to other UPPCO locations.

Responsibilities

• Coordinate work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration.
• Keep things organized and moving amid changing priorities.

Skills

Multitasking

Organization

Customer service

Communication

Under pressure

Team collaboration

Education

High school diploma or equivalent

Electric utility operations (bonus)

Tools

Excel

Word

Typing

Data entry

Job description

UPPCO is seeking an Operations Clerk in Hancock, Michigan to support daily utility operations, coordinate work requests, and maintain accurate records. The role requires strong computer skills, excellent communication, and the ability to multitask in a fast-paced environment.

You will work full-time, typically five 8-hour days, with overtime as needed, and be part of a team ensuring smooth dispatch, scheduling, and service restoration during outages.