Operations Clerk

Marquette Board of Light and Power; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company-m

Job summary

UPPCO in Hancock, Michigan is hiring an Operations Clerk to join our team. The role supports daily utility operations by coordinating work requests, appointments, and field crew schedules; communicates with customers, contractors, and crews; and assists with records such as work orders, permits, inspections, and billing.

The ideal candidate has a high school diploma or equivalent, strong computer skills (Excel, Word, data entry), and good communication.

Qualifications

• High school diploma or equivalent.
• Strong computer skills including Excel and Word; typing and data entry.
• Good communication, customer service and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license.

Responsibilities

• Coordinate work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch and outage communications.
• Keep things organized and moving while juggling multiple requests and changing priorities.

Job description

UPPCO is hiring an Operations Clerk to join their team in Hancock, Michigan. If you're organized, comfortable with computers, enjoy helping people, and can keep things moving when the day gets busy, this could be a great fit.

What We Offer

• $25.37 per hour.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with up to a 5% company match.
• Additional insurances at no cost to you: short and long-term disability, medical emergency transport, basic life, accidental death & dismemberment, and employee assistance.
• Generous paid time off and nine paid holidays.
• Full-time position typically working five 8-hour days per week, with overtime as needed.

What Your Day Looks Like

• Support daily utility operations by coordinating work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts.
• Keep things organized and moving while juggling multiple requests and changing priorities.

What We Are Looking For

• High school diploma or equivalent required; additional education in electric utility operations is a bonus, but not required.
• Strong computer skills, including Excel, Word, typing, and data entry are required.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures, and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license is required.
• Must live within 30 road miles of Hancock and maintain personal telephone service.
• Willingness to travel to other UPPCO work locations, as needed.