Operations Clerk – Power Dispatch & Customer Ops

Marquette Board of Light and Power; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company-m

Job summary

UPPCO in Hancock, Michigan is hiring an Operations Clerk to join our team. The role supports daily utility operations by coordinating work requests, appointments, and field crew schedules; communicates with customers, contractors, and crews; and assists with records such as work orders, permits, inspections, and billing.

The ideal candidate has a high school diploma or equivalent, strong computer skills (Excel, Word, data entry), and good communication.

Qualifications

• High school diploma or equivalent.
• Strong computer skills including Excel and Word; typing and data entry.
• Good communication, customer service and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license.

Responsibilities

• Coordinate work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch and outage communications.
• Keep things organized and moving while juggling multiple requests and changing priorities.

Job description

UPPCO in Hancock, Michigan is hiring an Operations Clerk to join our team. The role supports daily utility operations by coordinating work requests, appointments, and field crew schedules; communicates with customers, contractors, and crews; and assists with records such as work orders, permits, inspections, and billing.

The ideal candidate has a high school diploma or equivalent, strong computer skills (Excel, Word, data entry), and good communication.