Operations Clerk II

SGS Consulting; Clifton (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

SGS Consulting is seeking a detail‑driven professional to support our service operations in Clifton, TX. You will review, analyze, and cleanse data, resolve customer issues, and collaborate with internal and external stakeholders to ensure accurate order processing and billing.

The role requires ERP familiarity (SAP), experience with field service or CRM tools, and the ability to work independently or with supervision while complying with DOA policies and maintaining data integrity.

Qualifications

• Strong ERP skills and ability to learn new systems quickly.

Responsibilities

• Perform non-routine tasks to resolve customer issues.
• Review, analyze, and cleanse data
• Collaborate with internal and external customers
• Provide on-site support to service centers as needed
• Handle exception reporting for non-compliant purchase orders
• Resolve issues from third-party order processors
• Create orders for quoted jobs or installations in SAP
• Submit invoices through vendor portals
• Assist with standard customer master data workflows
• Maintain a safe work environment and support a high-impact, innovative culture
• Work independently or with supervision as needed
• Execute tasks within company’s Delegation of Authority (DOA) policy
• High-Impact Behaviors
• Commitment to continuous professional development
• Strong collaboration and teamwork
• Results-driven performance and accountability.

Skills

ERP Systems (SAP)

Data Analysis & Cleansing

Customer Issue Resolution

Billing & Invoicing Management

CRM / Field Service Tools

Order Management

Administrative & Operational Support

Education

Strong ERP skills and ability to learn new systems quickly

Familiarity with Field Service or CRM tools (e.g., MS Field Service, MS CRM)

High school diploma + 2 years relevant experience or

Bachelor’s degree with demonstrated capability in similar work

Job description

Job Responsibilities:

• Perform non-routine tasks to resolve customer issues


• Review, analyze, and cleanse data


• Collaborate with internal and external customers


• Provide on-site support to service centers as needed


• Handle exception reporting for non-compliant purchase orders


• Resolve issues from third-party order processors


• Create orders for quoted jobs or installations in SAP


• Submit invoices through vendor portals


• Assist with standard customer master data workflows


• Maintain a safe work environment and support a high-impact, innovative culture


• Work independently or with supervision as needed


• Execute tasks within company’s Delegation of Authority (DOA) policy


• High-Impact Behaviors


• Commitment to continuous professional development


• Strong collaboration and teamwork


• Results-driven performance and accountability.

Skills:

• ERP Systems (SAP)


• Data Analysis & Cleansing


• Customer Issue Resolution


• Billing & Invoicing Management


• CRM / Field Service Tools


• Order Management


• Administrative & Operational Support

Education/Experience:

• Strong ERP skills and ability to learn new systems quickly


• Familiarity with Field Service or CRM tools (e.g., MS Field Service, MS CRM)


• High school diploma + 2 years relevant experience or


• Bachelor’s degree with demonstrated capability in similar work