Customer Service Representative II

SGS Consulting; Tallahassee (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

SGS Consulting is seeking an experienced Customer Service Specialist to serve as the first point of contact for customers, supporting orders and maintaining essential logs. You will work with SAP/ERP-LX to prepare quotes for parts, pumps, and motors, and assist with warranty claims, credits, and export compliance.

Ideal candidates have 3–5 years of experience in finance and administration, strong MS Office skills, and excellent communication. This on-site role is based in Tallahassee, FL.

Qualifications

• High School Diploma required; associate degree preferred.
• 3–5 years of experience in customer service and financial tasks.
• Proficiency in MS Office and SAP/ERP-LX.

Responsibilities

• Provide first contact customer service support.
• Maintain Quote Log and Production Order Log Tracking Database.
• Provide quotes for Parts, Pumps, Motors.
• Assist with warranty claims and credit memos.
• Process change orders and provide order status updates.
• Support Sales with customer service activities.
• Assist with export compliance tasks and AR collections disputes.

Skills

Customer Service

Order Processing

ERP Systems

Quotation & Pricing

Problem Solving

Accounting Knowledge

Data Management

MS Office

Education

High School Diploma

Tools

SAP

ERP-LX

Job description

Job Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform Customer Service Support functions as the first point of contact with the customer. Adhere to ISO9001 Customer Service Procedures and Work Instructions. Maintain Quote Log and Production Order Log Tracking Database. Utilize the ERP-LX (Order Entry) system. Provide Part, Pump, Motor quotes to customers as required. Assist with Warranty claim Processing. Assist with Credit Memo / No Charge requirements. Preparing the customer communication folder. Perform Order Entry Processing and provide Order Status updates as required. Process Change orders (address changes, schedule date, carrier changes). Assist Sales teams with customer support activities. Understand and perform Export Compliance tasks as required. Interface with the customer to assist in resolving AR Collections Dispute Resolution issues. Other duties as assigned by the Customer Service Manager.

Skills:

Customer Service & CommunicationOrder Processing & ERP Systems (SAP / ERP-LX)Quotation & Pricing SkillsProblem-Solving & Issue ResolutionFinancial & Accounting KnowledgeData Management & DocumentationMS Office & Administrative Skills

Education/Experience:

High School Diploma. Prefer associates degree individuals or some level of college experience. Strong financial/accounting skills required. Problem solving skills and strong written and verbal communication skills required. Must be knowledgeable in MS Office applications. 3-5 years experience. SAP