Sales Operations Analyst I

SGS Consulting; Alton (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

SGS Consulting in Illinois seeks a detail-oriented Billing Analyst to support customers and drive accurate order processing. The role emphasizes data cleansing, issue resolution, and collaboration with internal and external stakeholders. On-site support at service centers may be required.

You will work with ERP systems, CRM, and SAP to ensure accurate invoicing and master data workflows, while upholding safe, customer-focused service standards.

Qualifications

• Strong analytical and problem-solving skills required.
• Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.
• Experience with SAP and data cleansing preferred.

Responsibilities

• Resolve customer issues and perform standard/non-routine tasks.
• Review, analyze, and cleanse data for accuracy.
• Collaborate with internal and external stakeholders.
• Provide on-site support at service centers as needed.
• Manage exception reporting for flagged purchase orders.
• Resolve order processing issues from third-party processors.
• Create and process customer orders in SAP for quoted jobs/installs.
• Submit invoices through vendor portals, ensuring system compatibility.
• Support customer master data in workflows as required.
• Ensure safe work practices and customer-focused service delivery.
• Demonstrate accountability, innovation, teamwork, and results-driven performance.

Skills

Billing

Invoicing

Issue Resolution

Data Analysis

ERP

CRM

SAP

Education

High school diploma plus 2 years’ experience, or bachelor’s degree with comparable capability

Job description

Job Responsibilities:

• Perform standard and non-routine tasks to resolve customer issues.
• Review, analyze, and cleanse data for accuracy.
• Collaborate with internal and external stakeholders.
• Provide on-site support at service centers as needed.
• Manage exception reporting for flagged purchase orders.
• Resolve order processing issues from third-party processors.
• Create and process customer orders in SAP for quoted jobs/installs.
• Submit invoices through vendor portals, ensuring system compatibility.
• Support customer master data workflows as required.
• Ensure safe work practices and customer-focused service delivery.
• Demonstrate accountability, innovation, teamwork, and results-driven performance.

Skills:

• Billing
• Invoicing
• Issue Resolution
• Data Analysis
• ERP
• CRM
• SAP

Education/Experience:

• High school diploma plus 2 years’ experience, or bachelor’s degree with comparable capability.
• Strong analytical, problem-solving, organizational, and communication skills.
• Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.