Operations Clerk II

SGS Consulting; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SGS Consulting is seeking a detail‑oriented professional to resolve customer issues, cleanse data, and create SAP orders for quotes and installations. You will submit invoices via vendor portals and maintain customer master workflows, while collaborating with internal and external partners.

The role includes on-site support at service centers as needed, adherence to Delegation of Authority policy, and contributing to a high‑impact, collaborative culture.

Qualifications

• ERP systems experience and ability to learn new systems quickly.
• Experience with Field Service or CRM tools (e.g., MS Field Service, MS CRM).

Responsibilities

• Resolve customer issues and perform non-routine tasks.
• Review, analyze, and cleanse data.
• Create orders for quoted jobs or installations in SAP.
• Submit invoices through vendor portals.
• Maintain customer master data workflows.
• Provide on-site support to service centers as needed.
• Adhere to DOA policy and support a high-impact culture.
• Collaborate with internal and external customers.
• Work independently or with supervision as needed.

Skills

ERP Systems (SAP)

Data Analysis & Cleansing

Customer Issue Resolution

Billing & Invoicing Management

Order Management

Administrative & Operational Support

Education

High school diploma + 2 years relevant experience

Bachelor’s degree with demonstrated capability in similar work

Tools

MS Field Service

MS CRM

Job description

Job Responsibilities

Perform non-routine tasks to resolve customer issuesReview, analyze, and cleanse dataCollaborate with internal and external customersProvide on-site support to service centers as neededHandle exception reporting for non-compliant purchase ordersResolve issues from third-party order processorsCreate orders for quoted jobs or installations in SAPSubmit invoices through vendor portalsAssist with standard customer master data workflowsMaintain a safe work environment and support a high-impact, innovative cultureWork independently or with supervision as neededExecute tasks within company’s Delegation of Authority (DOA) policyHigh-Impact BehaviorsCommitment to continuous professional developmentStrong collaboration and teamworkResults-driven performance and accountability.

Skills

ERP Systems (SAP)Data Analysis & CleansingCustomer Issue ResolutionBilling & Invoicing ManagementCRM / Field Service ToolsOrder ManagementAdministrative & Operational Support

Education/Experience

Strong ERP skills and ability to learn new systems quicklyFamiliarity with Field Service or CRM tools (e.g., MS Field Service, MS CRM)High school diploma + 2 years relevant experience orBachelor’s degree with demonstrated capability in similar work