Operations Analyst

Compunnel, Inc.; Columbia (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

The Operations Clerk II role at Compunnel, Inc. focuses on data analysis, data cleansing, AR support, and completing standard and non‑routine business processes to back branch operations.

Strong analytical skills, attention to detail, and the ability to work independently to resolve issues across multiple systems are essential for ensuring accurate billing, documentation, and timely payment.

Qualifications

• High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work.
• Analytical mindset with strong problem‑solving abilities.
• Independent research and resolution of discrepancies while balancing priorities and meeting deadlines.
• Intra- department communication for alignment, information sharing, guidance, and leadership.
• High levels of autonomy; limited guidance required for complex tasks.
• Collaboration skills with other disciplines.
• Understanding of concepts in execution, broader organizational impact, and strong organizational skills.
• Understanding of general business concepts.
• Exceptional communication skills.
• Solid user of Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).
• ERP experience required.
• Strong understanding of typical IT business tools; adaptation to learning new programs quickly.
• Fluency in a Field Service or CRM application like MS Field Service or MS CRM

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Create orders for quoted jobs or installations with multiple processes in SAP of limited complexity but with unique job requirements.
• Collaborate strongly with internal and external customers, focusing on prioritizing and meeting their needs and expectations.
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction.
• Review, analyze, and cleanse data.
• Action resolution for customer orders when purchase orders are flagged for non‑compliance.
• Perform non‑routine tasks related to customer issues and resolution.
• Resolve issues from third‑party processors of customers’ orders of limited complexity.

Skills

Analytical thinking

Problem solving

Independent research

Communication

Collaboration

Autonomy

Organizational skills

Microsoft Office

ERP experience

CRM/Field Service familiarity

Education

Bachelor's degree

High school diploma or equivalent

Tools

SAP

MS Field Service

MS CRM

Job description

Job Summary

The Operations Clerk II will be responsible for data analysis and data cleansing, accounts receivable assistance and research, and completing standard and non‑routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently. The Operations Clerk must be resourceful and self‑directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes. This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters.

Key Responsibilities

• Create and maintain a safe working environment and culture within the organization
• Create orders for quoted jobs or installations with multiple processes in SAP of limited complexity but with unique job requirements
• Collaborate strongly with internal and external customers, focusing on prioritizing and meeting their needs and expectations
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction
• Review, analyze, and cleanse data
• Action resolution for customer orders when purchase orders are flagged for non‑compliance
• Perform non‑routine tasks related to customer issues and resolution
• Resolve issues from third‑party processors of customers’ orders of limited complexity

Required Qualifications

• High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work
• Analytical mindset with strong problem‑solving abilities
• Independent research and resolution of discrepancies while balancing priorities and meeting deadlines
• Intra-departmental communication for alignment, information sharing, guidance, and leadership
• High levels of autonomy; limited guidance required for complex tasks
• Collaboration skills with other disciplines
• Understanding of concepts in execution, broader organizational impact, and strong organizational skills
• Understanding of general business concepts
• Exceptional communication skills
• Solid user of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)
• ERP experience required
• Strong understanding of typical IT business tools; adaptation to learning new programs quickly
• Fluency in a Field Service or CRM application like MS Field Service or MS CRM

Preferred Qualifications

None mentioned

Certifications

None mentioned