Operations Administrator

Corps Team; City of Syracuse (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Our client, a water technology provider, seeks an Operations Clerk for a 12 month contract in East Syracuse, NY. Fully onsite role supporting data analysis, accounts receivable assistance, and business process improvements across branches.

The ideal candidate is self-directed, analytical, and able to navigate multiple systems with minimal supervision, ensuring accurate data, timely invoicing, and prompt resolution of customer issues.

Qualifications

• Requires a high school diploma plus 3 years of experience or a bachelor’s degree.
• Strong analytical and data cleansing skills with attention to detail.
• Experience with SAP, ERP systems, and CRM tools preferred.

Responsibilities

• Create and maintain safe working environment and culture within the organization.
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements.
• Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations.
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction.
• Review, analyze, and cleanse data.
• Actioning resolution for customer orders when purchase orders are flagged for non-compliance.
• Able to perform non-routine tasks related to customer issues and resolution.
• Resolves issues from 3rd party processer of customers’ orders of limited complexity.

Skills

Analytical mindset

Problem solving

Independent research

Inter-department communication

Autonomy

Collaboration

Organization skills

General business concepts

Exceptional communication

MS Office

ERP experience (SAP)

CRM knowledge (MS Field Service/MS CRM

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

SAP

MS Field Service

MS CRM

MS Office Suite

CRM software

Job description

Our client, a water technology provider, is seeking an Operations Clerk for a 12 month contract opportunity located in East Syracuse, NY. This role is fully onsite.

The Operations Clerk will be responsible for assisting in data analysis, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently.

Our ideal candidate must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes.

This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters.

Role Definition and Key Responsibilities:

• Create and maintain safe working environment and culture within the organization
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
• Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction
• Review, analyze, and cleanse data
• Actioning resolution for customer orders when purchase orders are flagged for non-compliance
• Able to perform non-routine tasks related to customer issues and resolution
• Resolves issues from 3rd party processer of customers’ orders of limited complexity

Education & Experience Requirements:

• High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work

Skill Requirements:

• Analytical mindset with strong problem-solving abilities
• Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines
• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution, broader organizational impact, and strong organization skills
• Understanding of general business concepts
• Exceptional communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)
• ERP experience required, SAP highly preferred
• Strong understanding of typical IT business tools; adapt at learning new programs quickly
• Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM)