Operations Associate - Patient Flow & Bed Management

Baystate Health; Springfield (MA); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

CEUs & development

Career growth

PTO

Retirement match

Job summary

Baystate Health in Springfield, MA is seeking an Operations Associate to join the Intercare team at Baystate Medical Center. The role focuses on bed management, patient flow, and coordination with physicians, nurses, and hospital staff to ensure safe, efficient care delivery.

Responsibilities include handling administrative duties, maintaining patient records, and supporting staffing and unit operations. Strong communication and organizational skills are essential for daily operational success.

Qualifications

• GED or HiSET is required.
• CPR/BLS certification is required.

Responsibilities

• Bed management and patient flow coordination.
• Clinical and team communications as a central resource.
• Administrative duties including medical records and discharge documentation.
• Unit support, staffing, and coverage for operational needs.
• Maintain supplies, logs, and equipment inventories.
• Greet patients and families; assist with inquiries and emergencies.

Education

GED or HiSET (Required)

Basic Cardiac Life Support (BCLS)

Job description

Baystate Health in Springfield, MA is seeking an Operations Associate to join the Intercare team at Baystate Medical Center. The role focuses on bed management, patient flow, and coordination with physicians, nurses, and hospital staff to ensure safe, efficient care delivery.

Responsibilities include handling administrative duties, maintaining patient records, and supporting staffing and unit operations. Strong communication and organizational skills are essential for daily operational success.