Operations Associate- Emergency Department

Baystate Health; Springfield (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition & Training

Career Growth

Regional Opportunities

Retirement

Paid Time Off

Job summary

Baystate Health is seeking an Operations Associate to join the Emergency Department at Baystate Medical Center in Springfield, MA. The role supports bed management, patient flow, and collaboration with nurses, physicians, and interdisciplinary teams to ensure safe and efficient patient care.

The position is Full-Time with 12-hour night shifts (7pm–7:30am) and alternating weekend/holiday coverage. Expect comprehensive benefits and opportunities within western Massachusetts’ Baystate Health system.

Responsibilities

• Bed management and patient flow coordination; track bed availability and patient status; communicate updates with nursing, case management, physicians and other departments.
• Administrative and clinical team support to nurses, hospitalists, case managers and interdisciplinary teams; assist with rounds, consults, follow-up appointments, staffing and unit projects.
• Facilitates timely communication among patients, families, clinical staff, physicians and ancillary departments; answer and direct calls and coordinate shift handoffs.
• Maintain accurate patient records and documentation for admissions, transfers and discharges; obtain signatures and keep logs.
• Welcome and orient patients and families; answer routine questions and direct concerns to the appropriate healthcare team member.
• Support daily unit operations through staffing coordination, supply inventory, ordering, charge entry, scheduling, and retrieval of medications and supplies.
• Accurately use required clinical, administrative and patient-flow systems to maintain information, scheduling and department operations.
• Maintain knowledge of emergency procedures and equipment and initiate appropriate emergency response as directed.

Job description

Operations Associate – Emergency Department

Operations Associate in Springfield, MA | Baystate Health Careers

Department: Emergency

Location: Baystate Medical Center, Springfield Massachusetts

Job Type: Full-Time

Shift: Night

Make an Impact with Baystate Health

Baystate Health is seeking a Operations Associate (OA)to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts. Our Emergency Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support: Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology: Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response: Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.

Schedule Details

• Job Type: Full-Time,24 hoursper week
• Shift: Night, 7pm-7:30am
• Schedule: 12-hour shifts
• Weekend Requirement: Every other Friday and Saturday Night
• Holiday Requirements: Every other Holiday

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuitionassistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children’s Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.