Operations Associate- Intercare

Baystate Health; Springfield (MA); On-site; USD 23,000 - 36,000; Full time

Job summary

Baystate Health is seeking an Operations Associate to join our Intercare team at Baystate Medical Center in Springfield, MA. This role focuses on bed management, patient flow, and efficient daily operations.

You will collaborate with nurses, physicians, case managers, and hospital staff, handling admissions, discharges, and communications, while maintaining accurate records and supporting staffing and supply needs.

Qualifications

• GED or HiSET (Required).
• Experience with hospital information systems is preferred.
• Strong teamwork and communication with clinical staff.

Responsibilities

• Bed management and patient flow coordination, admissions, discharges, and transfers.
• Central communication for nurses, physicians, and care teams; shift handoffs.
• Accurate use of hospital systems and maintenance of patient records.
• Assist with staffing, scheduling, and unit operations.
• Maintain inventories, restock materials, and logs.
• Greet patients/families, handle inquiries, and assist in emergencies.

Skills

Bed management

Patient flow

Communication

Administrative skills

Staffing coordination

Inventory management

Education

GED or HiSET

Tools

Hospital systems

Job description

Operations Associate - Intercare

Operations Associate in Springfield, MA | Baystate Health Careers

Department: Intercare

Location: Baystate Medical Center, Springfield Massachusetts

Job Type: Full-Time

Shift: Days

Make an Impact with Baystate Health

Baystate Health is seeking an Operations Associate (OA)to join our Intercare team at Baystate Medical Center in Springfield, Massachusetts. Our Intercare team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Administrative & Computer Duties: Accurately uses hospital systems and maintains patient records, logs, forms, charts, and discharge/transfer documentation.
• Unit Support & Staffing: Assists with staffing assignments, scheduling, coverage, unit projects, and supports Hospitalists and teaching teams with daily operational needs.
• Supplies & Unit Operations: Maintains inventories, orders and charges supplies, restocks unit materials, and ensures required logs and resources are up to date.
• Patient & Emergency Support: Greets new patients/families, assists with inquiries, and initiates emergency procedures and mobilizes appropriate support when needed.

Schedule Details

• Job Type: Full-Time,40 hoursper week

• Shift: Day

• Weekend Requirement: Every other Saturday and Sunday

• Holiday Requirements: Every other Holiday

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.

• Tuition & Training: Tuitionassistance, CEUs, and professional development opportunities.

• Career Growth: Clinical advancement, leadership development, and internal career opportunities.

• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.

• Retirement: Retirement savings and employer match.

• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.