Operations Associate- Emergency Department

100 Baystate Medical Center; United States; In loco; USD 23.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental & vision coverage

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Descrizione del lavoro

Baystate Health is seeking an Operations Associate to join the Emergency Department team at Baystate Medical Center in Springfield, MA. The role focuses on bed management, patient flow, and administrative support to care teams to ensure safe and efficient patient throughput.

The position offers full-time night shifts (7pm–7:30am) with benefits, training opportunities, and potential for career advancement within western Massachusetts’ Baystate Health system.

Competenze

• Experience supporting busy hospital units and patient flow.
• Knowledge of medical records and documentation.
• Ability to communicate effectively with clinicians and staff.

Mansioni

• Coordinate admissions, discharges, and transfers to support patient throughput.
• Provide administrative support to nurses, hospitalists, case managers, and clinicians.
• Facilitate timely communication among patients, families, and staff.
• Maintain accurate patient records and unit logs.

Conoscenze

Bed management

Patient flow coordination

Administrative support

Communication

Documentation

Team collaboration

Emergency procedures

Systems & technology

Descrizione del lavoro

Operations Associate – Emergency Department Operations Associate in Springfield, MA | Baystate Health Careers Department: Emergency Location: Baystate Medical Center, Springfield Massachusetts Job Type: Full-Time Shift: Night

Make an Impact with Baystate Health Baystate Health is seeking a Operations Associate (OA) to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts. Our Emergency Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support: Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology: Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response: Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.

Schedule Details

• Job Type: Full-Time, 24 hours per week
• Shift: Night, 7pm-7:30am
• Schedule: 12-hour shifts
• Weekend Requirement: Every other Friday and Saturday Night
• Holiday Requirements: Every other Holiday

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.01 - $20.80 - $25.87

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.01 - $20.80 - $25.87 Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Extended About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

Baystate Medical Center in Springfield

Baystate Children’s Hospital (located at Baystate Medical Center)

Baystate Franklin Medical Center in Greenfield

Baystate Wing Hospital in Palmer

Baystate Noble Hospital in Westfield