Operations Associate (OA) - Multiple Departments & Shifts

Baystate Noble Hospital; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Career growth

Retirement & PTO

Shift differentials

Job summary

Baystate Health is seeking Operations Associates to support departments at Baystate Franklin Medical Center in Greenfield, MA. Roles include Med/Surg, ED, and Behavioral Health with Full-Time, Part-Time, and Per Diem options across Days, Evenings, and Nights.

Responsibilities vary by department but focus on daily operations, patient communication, and care team coordination. Benefits include competitive pay, tuition assistance, and career growth opportunities within the Baystate Health system.

Qualifications

• Experience in healthcare, administrative, or customer service settings preferred.
• Strong communication, organizational, and multitasking skills.
• Experience collaborating with patients, families, and interdisciplinary teams.

Responsibilities

• Support daily department operations, patient communication, and administrative activities.
• Assist patients, families, and healthcare team members with information and coordination.
• Maintain accurate records and help facilitate communication across the care team.
• Support patient safety and efficient department workflows.
• Collaborate with nurses, physicians, and interdisciplinary teams to provide a positive patient experience.

Skills

Healthcare/administrative experience

Communication & organization

Interdisciplinary teamwork

Education

High School Diploma

Job description

Operations Associate in Greenfield, MA | Baystate Health Careers

Department: Med/Surg, Emergency Department & Behavioral Health

Location: Baystate Franklin Medical Center, Greenfield, Massachusetts

Job Type: Full-Time, Part-Time & Per Diem

Shift: Days, Evenings & Nights

Baystate Health is hiring Operations Associates (OAs) across multiple departments at Baystate Franklin Medical Center in Greenfield, MA !

Explore opportunities in:

• Medical/Surgical Units (Med/Surg)
• Emergency Department (ED)
• Behavioral Health

Join our supportive healthcare teams and play an important role in keeping our departments running smoothly while helping provide a positive experience for patients, families, and staff.

We're recruiting for current and upcoming opportunities , with a variety of departments, shifts, and schedules to match your experience and availability.

Responsibilities

Responsibilities will vary depending on the department and position.

• Support daily department operations, patient communication, and administrative activities.
• Assist patients, families, and healthcare team members with information and coordination.
• Maintain accurate records and help facilitate communication across the care team.
• Support patient safety and efficient department workflows.
• Collaborate with nurses, physicians, and interdisciplinary teams to provide a positive patient experience.

Schedule Details

• Job Type: Full-Time, Part-Time & Per Diem
• Shift: Days, Evenings & Nights
• Hours: Vary by position
• Weekend Requirement: Varies by department and position
• Holiday Requirement: Varies by department and position

Specific schedules and available departments will be discussed during the recruitment process.

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage.
• Tuition & Training: Tuition assistance and professional development opportunities.
• Career Growth: Opportunities to advance within Baystate Health.
• Retirement & PTO: Retirement savings, employer match, and paid time off for eligible employees.
• Additional Benefits: Shift differentials for eligible positions and schedules.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients throughout western Massachusetts.

Baystate Franklin Medical Center is an 89-bed community hospital in Greenfield, MA, providing compassionate care to Franklin County, the North Quabbin region, and surrounding communities. Our teams provide personalized care with access to the resources and expertise of the broader Baystate Health system.

Preferred Qualifications & Skills

• Previous experience in a healthcare, administrative, or customer service setting
• Strong communication, organization, and multitasking skills
• Experience working with patients, families, or interdisciplinary teams

Education:

High School Diploma (Required)

Certifications:

Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $20.68 - $24.12

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.