Operations Associate (OA) – Multiple Departments & Shifts

Baystate Health; Greenfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Tuition Assistance

Career Growth

Retirement Plan

Paid Time Off

Job summary

Baystate Health in Greenfield, MA is hiring an Operations Associate to support daily department operations across Med/Surg, ED, and Behavioral Health. Responsibilities include assisting patients, coordinating with care teams, and maintaining records. Shifts include days, evenings, and nights.

You’ll work with nurses and physicians to ensure smooth workflows and a positive patient experience. Requirements include a high school diploma and a compassionate, detail‑oriented approach.

Qualifications

• Previous experience in a healthcare, administrative, or customer service setting
• Strong communication, organization, and multitasking skills
• Experience working with patients, families, or interdisciplinary teams

Responsibilities

• Support daily department operations, patient communication, and administrative activities.
• Assist patients, families, and healthcare team members with information and coordination.
• Maintain accurate records and help facilitate communication across the care team.
• Support patient safety and efficient department workflows.
• Collaborate with nurses, physicians, and interdisciplinary teams to provide a positive patient experience.

Skills

Healthcare experience

Administrative support

Customer service

Communication

Teamwork

Education

High School Diploma

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Operations Associate in Greenfield, MA | Baystate Health Careers

Department: Med/Surg, Emergency Department & Behavioral Health

Location: Baystate Franklin Medical Center, Greenfield, Massachusetts

Shift: Days, Evenings & Nights

Baystate Health is hiring Operations Associates (OAs) across multiple departments at Baystate Franklin Medical Center in Greenfield, MA!

Explore opportunities in:

• Medical/Surgical Units (Med/Surg)
• Emergency Department (ED)
• Behavioral Health

Join our supportive healthcare teams and play an important role in keeping our departments running smoothly while helping provide a positive experience for patients, families, and staff.

We're recruiting for current and upcoming opportunities, with a variety of departments, shifts, and schedules to match your experience and availability.

The Operations Associate Will:

Responsibilities will vary depending on the department and position.

• Support daily department operations, patient communication, and administrative activities.
• Assist patients, families, and healthcare team members with information and coordination.
• Maintain accurate records and help facilitate communication across the care team.
• Support patient safety and efficient department workflows.
• Collaborate with nurses, physicians, and interdisciplinary teams to provide a positive patient experience.
• Shift: Days, Evenings & Nights
• Hours: Vary by position
• Weekend Requirement: Varies by department and position
• Holiday Requirement: Varies by department and position

Specific schedules and available departments will be discussed during the recruitment process.

Benefits That Support You

At Baystate Health, you'll enjoy the resources and career opportunities of a large healthcare system with the supportive culture of a community hospital.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage.
• Tuition & Training: Tuition assistance and professional development opportunities.
• Career Growth: Opportunities to advance within Baystate Health.
• Retirement & PTO: Retirement savings, employer match, and paid time off for eligible employees.
• Additional Benefits: Shift differentials for eligible positions and schedules.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients throughout western Massachusetts.

Baystate Franklin Medical Center is an 89-bed community hospital in Greenfield, MA, providing compassionate care to Franklin County, the North Quabbin region, and surrounding communities. Our teams provide personalized care with access to the resources and expertise of the broader Baystate Health system.

Preferred Qualifications & Skills

• Previous experience in a healthcare, administrative, or customer service setting
• Strong communication, organization, and multitasking skills
• Experience working with patients, families, or interdisciplinary teams

You Belong at Baystate.

Education:

High School Diploma (Required)

Certifications:

Basic Life Support – American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.98 – $20.68 – $24.12

Equal Employment Opportunity Employer