Operations Associate/Monitor Technician- Medical/Surgical

Baystate Health; Springfield (MA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive Pay & Benefits

Tuition & Training

Career Growth

Regional Opportunities

Retirement

Paid Time Off

Job summary

Baystate Health is seeking an Operations Associate/Monitor Technician to join the Medical/Surgical team at Baystate Medical Center in Springfield, Massachusetts. This part-time role supports bed management, patient flow, and shifts that include evenings and weekends.

The position emphasizes clinical communication, patient safety, and use of hospital systems to coordinate care and documentation. Baystate Health offers growth within a large integrated system and a range of employee benefits.

Qualifications

• GED or HiSET required.
• CPR/BLS certification may be required or completed.
• Telemetry/dysrhythmia training and competency are expected.

Responsibilities

• Bed management and patient flow coordination including admissions, discharges, transfers, and bed assignments.
• Central communication for nurses, physicians, case managers, and hospital teams; provide shift handoffs and follow-up.
• Accurate use of hospital systems; maintain patient records, logs, forms, staffing, schedules, supplies and unit documentation.
• Support Hospitalists and medical/surgical teaching teams with rounds, consults, and daily assignments.
• Observe cardiac monitors; report abnormal rhythms; maintain equipment; provide one-to-one observation as needed; initiate emergency procedures.
• Maintain departmental competencies and CPR/BLS certification when applicable; follow policies and procedures.

Education

GED or HiSET

Job description

Operations Associate/ Monitor Technician – Medical/Surgical Operations Associate/ Monitor Technician in Springfield, MA | Baystate Health Careers Department: Wesson4 Location: Baystate Medical Center, Springfield Massachusetts Job Type: Part-Time Shift: Second

Make an Impact with Baystate Health Baystate Health is seeking an Operations Associate/Monitor Technician (OA/MT) to join our Medical/ Surgical team at Baystate Medical Center in Springfield, Massachusetts. Our Medical/Surgical team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate/ Monitor Technician Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Administrative & Unit Support: Accurately uses hospital systems and maintains patient records, logs, forms, staffing assignments, schedules, supplies, and other unit documentation and resources.
• Hospitalist & Care Team Support: Supports Hospitalists and medical/surgical teaching teams with rounds, consults, follow-up appointments, daily assignments, and other operational needs.
• Patient Safety & Monitoring: Observes cardiac monitors, reports abnormal rhythms, maintains monitoring equipment, provides one-to-one observation as required, and initiates appropriate emergency procedures.
• Clinical Competency & Compliance: Maintains required departmental competencies, including telemetry/dysrhythmia training and CPR/BLS certification when applicable, and follows all established policies and procedures.

Schedule Details

Job Type: Part-Time, 32 hours per week Shift: Second Schedule: 8 -hour shifts Weekend Requirement: Weekend Rotation Holiday Requirements: Holiday Rotation

Benefits That Support You At Baystate Health, you get the best of both worlds:

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization. Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health You Belong at Baystate.

Education: GED or HiSET (Required) Certifications: Basic Life Support - American Heart AssociationAmerican Heart Association Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $22.25 - $28.08

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield