Emergency Department Operations Associate — Night Shift

Baystate Health; Springfield (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition & Training

Career Growth

Regional Opportunities

Retirement

Paid Time Off

Job summary

Baystate Health is seeking an Operations Associate to join the Emergency Department at Baystate Medical Center in Springfield, MA. The role supports bed management, patient flow, and collaboration with nurses, physicians, and interdisciplinary teams to ensure safe and efficient patient care.

The position is Full-Time with 12-hour night shifts (7pm–7:30am) and alternating weekend/holiday coverage. Expect comprehensive benefits and opportunities within western Massachusetts’ Baystate Health system.

Responsibilities

• Bed management and patient flow coordination; track bed availability and patient status; communicate updates with nursing, case management, physicians and other departments.
• Administrative and clinical team support to nurses, hospitalists, case managers and interdisciplinary teams; assist with rounds, consults, follow-up appointments, staffing and unit projects.
• Facilitates timely communication among patients, families, clinical staff, physicians and ancillary departments; answer and direct calls and coordinate shift handoffs.
• Maintain accurate patient records and documentation for admissions, transfers and discharges; obtain signatures and keep logs.
• Welcome and orient patients and families; answer routine questions and direct concerns to the appropriate healthcare team member.
• Support daily unit operations through staffing coordination, supply inventory, ordering, charge entry, scheduling, and retrieval of medications and supplies.
• Accurately use required clinical, administrative and patient-flow systems to maintain information, scheduling and department operations.
• Maintain knowledge of emergency procedures and equipment and initiate appropriate emergency response as directed.

Job description

Baystate Health is seeking an Operations Associate to join the Emergency Department at Baystate Medical Center in Springfield, MA. The role supports bed management, patient flow, and collaboration with nurses, physicians, and interdisciplinary teams to ensure safe and efficient patient care.

The position is Full-Time with 12-hour night shifts (7pm–7:30am) and alternating weekend/holiday coverage. Expect comprehensive benefits and opportunities within western Massachusetts’ Baystate Health system.