Patient Liaison- Emergency Department

100 Baystate Medical Center; United States; Presencial; USD 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision coverage

Tuition assistance and CEUs

Career growth opportunities

PTO and retirement plan

Resumo da oferta

Baystate Health is seeking a Patient Liaison for the Emergency Department at Baystate Medical Center in Springfield, MA. The role involves greeting patients and families, coordinating care, and ensuring clear communication across care teams, with 12-hour night shifts and 36 hours per week.

The position emphasizes compassionate, age-appropriate care, conflict de-escalation, and collaboration with physicians, nurses, and staff to improve patient experience.

Qualificações

• GED or HiSET required.
• Experience assisting patients and families is preferred.
• Comfort with coordinating with care teams in a busy ED.

Responsabilidades

• Greet and assist patients, families, and visitors in the Emergency Department.
• Serve as liaison between patients, families and care teams for timely communication.
• Conduct regular rounds in waiting and treatment areas to identify needs and provide updates.
• Promote a welcoming, compassionate environment while delivering age-appropriate care.
• Coordinate discharge transportation and assist with virtual communications.
• Support department operations through teamwork and timely escalation of concerns.

Conhecimentos

Patient support

Communication

De-escalation

Teamwork

Formação académica

GED/HiSET

Descrição da oferta de emprego

Patient Liaison: – Emergency Department Emergency Department Technician in Springfield, MA | Baystate Health Careers Department: Emergency Location: Baystate Medical Center, Springfield Massachusetts Job Type: Full-Time Shift: Night Make an Impact with Baystate Health Baystate Health is seeking a Patient Liaison to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts. Our Emergency Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Patient Liaison Responsibilities Include:

• Patient & Visitor Support: Greet and assist patients, families, and visitors, providing directions, information, and guidance throughout the Emergency Department.
• Communication & Coordination: Serve as a liaison between patients, families, and care teams to ensure timely and accurate communication.
• Patient Rounding: Conduct regular rounds in waiting and treatment areas to identify needs, provide updates, and address concerns.
• Patient Experience: Promote a welcoming, supportive environment while delivering compassionate, age-appropriate care.
• Conflict Resolution: Manage challenging interactions professionally using effective communication and de-escalation techniques.
• Transportation & Technology Assistance: Coordinate discharge transportation, arrange escorts, and assist with virtual communication between patients and families.
• Team Collaboration: Support department operations through teamwork, respectful communication, and timely escalation of patient concerns.

Schedule Details

• Job Type: Full-Time, 36 hours per week
• Shift: Night 7pm-7:30am
• Schedule: 12-hour shifts
• Weekend Requirement: Every other Friday and Saturday
• Holiday Requirements: Every other Holiday

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education: GED or HiSET (Required)

Certifications:

Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $16.34 - $18.78 - $21.46

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield