Operations & Customer Experience Associate

CarMax; Oxnard (CA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Benefits overview available

Job summary

CarMax is seeking a Business Operations Associate in Oxnard, CA to support store operations, process sales and appraisals, and handle cash and documentation with accuracy. You will work in a fast-paced, team-oriented environment and assist multiple departments while maintaining compliance and security protocols.

The role emphasizes strong organizational skills, attention to detail, and excellent communication with customers and internal teams, with a schedule that may include nights, weekends,

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Reading data interpretation

Organizational skills

Microsoft Office proficiency

Verbal and written communication

Lifting up to 20 lbs

Flexible schedule availability

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Business Operations Associate in Oxnard, CA to support store operations, process sales and appraisals, and handle cash and documentation with accuracy. You will work in a fast-paced, team-oriented environment and assist multiple departments while maintaining compliance and security protocols.

The role emphasizes strong organizational skills, attention to detail, and excellent communication with customers and internal teams, with a schedule that may include nights, weekends,