Store Operations & Paperwork Specialist

CarMax Business Services; Palmdale (CA); On-site; USD 24,796 - 38,572; Part time

Benefits offered by this job

Sick time available

Vacation time

Floating holiday time

Job summary

CarMax Business Services in Palmdale, CA is seeking a part-time Business Operations Associate to support store operations, process sales and paperwork, and assist multiple departments. You will handle cash, audits, and communications with customers and internal teams.

The role emphasizes accuracy, service quality, and adherence to CarMax policies. The position requires data entry proficiency, organization, and flexible availability including nights, weekends, and holidays.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Communication

Customer service

Tools

Microsoft Office

Job description

CarMax Business Services in Palmdale, CA is seeking a part-time Business Operations Associate to support store operations, process sales and paperwork, and assist multiple departments. You will handle cash, audits, and communications with customers and internal teams.

The role emphasizes accuracy, service quality, and adherence to CarMax policies. The position requires data entry proficiency, organization, and flexible availability including nights, weekends, and holidays.