Operations Assistant - Customer & Order Specialist

ORANGE CABINETRY INC; Bolingbrook (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Paid time off

Training & development

Retirement Plan (MYILSAVINGS)

Health insurance

Health savings account

Life insurance

Vision insurance

Employee assistance program

Job summary

Orange Cabinetry Inc is seeking an Operations Assistant to support customer service and sales operations. The role involves assisting customers, managing vendor sign-ups, processing sales inquiries, handling phone communications, and overseeing order-related tasks such as warranties, back orders, refunds, and new orders.

Proficiency in QuickBooks and collaboration across departments is essential. The successful candidate will be detail-oriented, highly organized, and capable of working

Qualifications

• 5+ years of customer service experience is preferred.
• Ability to use QuickBooks and Microsoft Office efficiently.
• Strong communication and organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries and guide customers through vendor onboarding.
• Process new orders, handle warranties, back orders and refunds.
• Maintain customer interaction records using QuickBooks.
• Support sales reps by managing inbound inquiries and sales leads.
• Prepare reports related to sales and customer service activities.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Prioritization

Problem-solving

Tools

QuickBooks

Microsoft Office

Job description

Orange Cabinetry Inc is seeking an Operations Assistant to support customer service and sales operations. The role involves assisting customers, managing vendor sign-ups, processing sales inquiries, handling phone communications, and overseeing order-related tasks such as warranties, back orders, refunds, and new orders.

Proficiency in QuickBooks and collaboration across departments is essential. The successful candidate will be detail-oriented, highly organized, and capable of working