CUSTOMER SERVICE SPECIALIST

York Employment Services, Inc.; Ontario (CA); On-site; USD 37,000 - 49,000; Full time

Job summary

York Employment Services, Inc. is seeking a detail-oriented Customer Operations Specialist to manage the full order lifecycle in Ontario. You will ensure accurate information, timely processing, and seamless coordination across teams to deliver a high-quality customer experience.

Ideal candidates excel in organization, communication, and problem-solving, and thrive in a fast-paced environment. If you are proactive, customer-focused, and ready to make an impact, we’d love to hear from you.

Qualifications

• Excellent organizational and multitasking abilities.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy.
• Ability to collaborate effectively across departments.

Responsibilities

• Serve as primary contact for customer inquiries and provide accurate product and order information.
• Resolve order, shipping, and service issues, including returns and warranties.
• Enter, review, and verify sales orders for accuracy and confirm availability.
• Track and resolve customer cases and contribute to process improvements.

Skills

Organizational skills

Multitasking

Communication

Problem-solving

Attention to detail

Collaboration

Proactive

Job description

We re currently seeking a detail-oriented and customer-focused Customer Operations Specialist to join our team in Ontario. This is an exciting opportunity for a highly organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The Customer Operations Specialist plays a key role in managing the full customer order life cycle ensuring accuracy, timely processing, and seamless coordination across departments to support a high-quality customer experience.

Key Responsibilities

Customer Support Serve as the primary point of contact for customer inquiries Provide accurate product, pricing, and order information Resolve order, shipping, return, and warranty issues Escalate complex matters as needed while ensuring timely follow-through Order & Sales Support Enter, review, and verify sales orders for accuracy Confirm product availability, lead times, and shipping details Coordinate with internal teams to ensure accurate and timely order fulfillment Maintain organized records, invoices, and basic reports Issue Management & Process Improvement Track and resolve customer cases efficiently Maintain proper documentation and ensure compliance with company policies Identify recurring issues and contribute to continuous process improvements

What We re Looking For

Strong organizational and multitasking skills Excellent communication and problem-solving abilities High attention to detail and accuracy Ability to collaborate effectively across departments If you re proactive, customer-focused, and ready to make an impact, we d love to hear from you.

To perform this role successfully, an individual must:

Serve as primary contact for customer inquiries. Provide product and order information. Resolve order, shipping, and service issues, including returns and warranties. Escalate issues as needed while ensuring follow-through. Order & Sales Support Enter and verify sales orders. Confirm availability, lead times, and shipping details. Coordinate with internal teams to ensure accurate fulfillment. Maintain records, invoices, and basic reporting. Issue Management Track and resolve customer cases. Maintain documentation and ensure policy compliance. Identify recurring issues and support process improvements.