Operations Assistant

ORANGE CABINETRY INC; Bolingbrook (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Paid time off

Training & development

Retirement Plan (MYILSAVINGS)

Health insurance

Health savings account

Life insurance

Vision insurance

Employee assistance program

Job summary

Orange Cabinetry Inc is seeking an Operations Assistant to support customer service and sales operations. The role involves assisting customers, managing vendor sign-ups, processing sales inquiries, handling phone communications, and overseeing order-related tasks such as warranties, back orders, refunds, and new orders.

Proficiency in QuickBooks and collaboration across departments is essential. The successful candidate will be detail-oriented, highly organized, and capable of working

Qualifications

• 5+ years of customer service experience is preferred.
• Ability to use QuickBooks and Microsoft Office efficiently.
• Strong communication and organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries and guide customers through vendor onboarding.
• Process new orders, handle warranties, back orders and refunds.
• Maintain customer interaction records using QuickBooks.
• Support sales reps by managing inbound inquiries and sales leads.
• Prepare reports related to sales and customer service activities.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Prioritization

Problem-solving

Tools

QuickBooks

Microsoft Office

Job description

Benefits

• Dental insurance
• Paid time off
• Training & development

The Operations Assistant is a vital role in ensuring the smooth operation of our customer service and sales functions. The individual will be responsible for assisting customers with inquiries about Orange Cabinetry, managing vendor sign-ups, processing sales inquiries, handling phone communications, and managing various order-related tasks, including warranties, back orders, refunds, and new orders. This role requires exceptional customer service skills, proficiency in QuickBooks, and the ability to effectively collaborate with sales representatives and other departments.

Key Responsibilities

• Customer Assistance:
• Respond to customer inquiries about Highland Cabinetry products and services.
• Guide customers through the process of becoming a vendor for Highland Cabinetry.
• Facilitate a warm handoff of sales inquiries to the appropriate sales representatives.
• Order Management:
• Process new customer orders accurately and efficiently.
• Handle warranty claims, back orders, and refunds with attention to detail.
• Ensure all order-related documentation is accurately maintained and updated.
• Communication:
• Answer and direct phone calls in a professional and courteous manner.
• Provide support to sales representatives by managing inbound customer inquiries and processing sales leads.
• Administrative Tasks:
• Maintain records of all customer interactions and transactions using QuickBooks.
• Assist in the preparation of reports and documentation related to sales and customer service activities.

Qualifications

• Experience:
• Minimum of 5 years of customer service experience, preferably in a similar role.
• At least 2 years of experience working with QuickBooks.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and QuickBooks.
• Personal Attributes:
• A proactive and positive attitude with a strong work ethic.
• Ability to work independently as well as part of a team.
• Problem-solving skills with the ability to think critically and make decisions efficiently.

The successful candidate will be a team player who is detail-oriented, organized, and has excellent communication skills. If you are looking for a challenging and rewarding role that will help you grow professionally,

Job Type: Full-time

Benefits

• Retirement Plan (MYILSAVINGS)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Weekends as needed

Experience

• Microsoft Excel: 1 year (Preferred)
• Microsoft Powerpoint: 1 year (Preferred)

Ability to Commute

• Bolingbrook, IL 60440

Ability to Relocate

• Bolingbrook, Il 60440: Relocate before starting work (Required)

Work Location: In person