Customer-Focused Office Assistant: CRM & Operations

Industry Lab Diagnostic Partners; West Chester Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Industry Lab Diagnostic Partners in West Chester, OH is seeking an Office Assistant to support daily operations. You will answer incoming calls, learn common customer questions, monitor client pickups, and document service issues in our CRM.

The ideal candidate is organized, detail-oriented, and able to multitask while assisting with general office duties and special operational tasks as assigned by management. Training will cover procedures, CRM, and UPS processes.

Qualifications

• Highly organized with strong attention to detail.
• Excellent customer service and communication skills.
• Friendly and approachable demeanor.
• Ability to multitask and prioritize tasks effectively.
• Proficient with basic office software and equipment.
• Previous office or administrative experience is a plus.

Responsibilities

• Answer incoming phone calls professionally and address common customer questions regarding laboratory services, account processes, and specimen pickups.
• Direct inquiries to the appropriate team members and follow up on outstanding client concerns as needed.
• Run daily reports to identify missed or delayed pickups and notify sales representatives or clients of issues requiring attention.
• Contact client accounts to troubleshoot pickup problems, clarify UPS procedures, and help resolve recurring issues.
• Enter customer service inquiries, issues, and follow-up activities into the company CRM for tracking and documentation.
• Perform general office duties, including data entry, filing, scanning, maintaining records, and managing needed supplies.
• Assist with special projects and operational needs as assigned by management.
• Collaborate with team members to ensure efficient office operations.

Skills

Organization

Customer service

Communication

Multitasking

Office software

Experience in office/admin

Job description

Industry Lab Diagnostic Partners in West Chester, OH is seeking an Office Assistant to support daily operations. You will answer incoming calls, learn common customer questions, monitor client pickups, and document service issues in our CRM.

The ideal candidate is organized, detail-oriented, and able to multitask while assisting with general office duties and special operational tasks as assigned by management. Training will cover procedures, CRM, and UPS processes.