Operations Assistant

Lulu Frost, Inc.; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Lulu Frost, Inc. is seeking an Operations Assistant in New York to handle various operational and customer service tasks. Responsibilities include fulfilling wholesale orders, managing inventory, and ensuring quality control of jewelry.

The ideal candidate has 1-2 years of experience in logistics and customer service, along with strong communication skills. This role plays a crucial part in maintaining efficient operations and improving logistics processes.

Qualifications

• 1-2 years of experience in Inventory Management, Logistics, and Customer Service.
• Polished and friendly demeanor with a positive outlook.
• Detail-oriented, organized, and efficient.

Responsibilities

• Fulfill wholesale orders on time and accurately.
• Package and ship daily e-commerce orders.
• Manage retail customer service via phone and e-mail.

Skills

Inventory Management

Logistics

Customer Service

Verbal Communication

Written Communication

Tools

Microsoft Office Word

Microsoft Excel

Shopify

EDI Systems

ERP Software

Job description

Job Description

The Lulu Frost Operations Assistant is responsible for a variety of operations and customer service centered tasks including wholesale shipping, inventory management, and quality control of jewelry. This role requires great attention to detail and organization. This role reports to the Sales + Operations Lead and works cross-functionally with all other departments daily.

Responsibilities

• Ensuring that wholesale orders are fulfilled on time, accurately, and in accordance with strict partner guidelines.
• Packaging and shipment of daily e-commerce orders.
• Tagging inventory and packing for traveling trunk shows.
• QC of all outgoing shipments.
• Receiving and QC of finished goods. Assist with receiving and QC of components as needed.
• Maintaining healthy stock of all supplies needed for fulfillment.
• Receiving all incoming packages.
• Managing retail customer service via phone and e-mail.
• Managing relevant logs & Shopify to track inventory movement.
• Leading quarterly physical inventory counts.
• Entering styles and maintaining data files as well as inventory levels in Zedonk.
• Helping to maintain organization of physical inventory and inventory data.
• Finding new ways to improve logistics and inventory processes.

Qualifications

Desired Skills and Experience:

• 1-2 years of Inventory Management, Logistics and Customer Service experience.
• Possess a polished, friendly demeanor and positive outlook.
• Superb verbal and written communication skills.
• Detail oriented, organized, efficient and thorough.
• Flexibility and a willingness to learn new skills and assist with ad hoc projects.
• Excellent follow-up and customer service skills.
• Comfortable taking initiative, presenting ideas and working under a detailed timeline.
• Ability to quickly identify solutions to problems and flawlessly diffuse issues.
• Project management skills and comfort managing to deadlines.
• Proficient computer skills including Microsoft Office Word & Excel, as well as the Google equivalents.
• Previous experience with EDI systems, ERP software, and Shopify a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.