Operations Analytics & Process Optimizer

Salesforce; Indianapolis (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Salesforce Services in Indianapolis is seeking a Business Operations Analyst to support contracts and professional services growth. You will partner with internal stakeholders to ensure high-quality contracts aligned with our services growth strategy, and extract insights from data to drive action.

You will maintain templates, assist with change management, and prepare presentations for senior leadership in a fast-paced environment. This role emphasizes collaboration and accuracy.

Qualifications

• Bachelor's degree required.
• Strong attention to detail and organizational skills.
• Excellent communication and cross-functional collaboration.
• Ability to extract insights from data and present to leadership.
• Salesforce CRM experience is a plus.

Responsibilities

• Perform daily QA and data hygiene checks for professional services opportunities.
• Audit opportunities for accuracy and compliance.
• Maintain and update templates and process documentation.
• Provide analysis of business performance to support daily operations and present insights to executives.
• Support strategic initiatives and change management for evolving business.
• Assist in preparing presentations for senior leadership.
• Troubleshoot operational issues and propose root-cause fixes.
• After-hours month and quarter-end support.

Skills

Attention to detail

Organization

Communication

Cross-functional collaboration

Problem-solving

Presentation skills

Data interpretation

Ability to extract insights

Industry knowledge (consulting/sales

Education

Bachelor’s degree from an accredited university

Tools

Salesforce CRM

Excel

Google Sheets

Google Docs presentations

Job description

Salesforce Services in Indianapolis is seeking a Business Operations Analyst to support contracts and professional services growth. You will partner with internal stakeholders to ensure high-quality contracts aligned with our services growth strategy, and extract insights from data to drive action.

You will maintain templates, assist with change management, and prepare presentations for senior leadership in a fast-paced environment. This role emphasizes collaboration and accuracy.