Strategic Operations & Analytics Analyst

salesforce.com, inc.; Indianapolis (IN); On-site; USD 70,000 - 98,000; Full time

Job summary

Salesforce is seeking a Business Operations Analyst for Salesforce Services in Indianapolis, IN. You will partner with internal stakeholders to support the creation and governance of high-quality professional services contracts aligned with our growth strategy.

You'll perform quality assurance, data hygiene checks, audits, and deliver insights to senior leadership while collaborating across teams to improve processes and drive operational excellence.

Qualifications

• Strong attention to detail and ability to spot errors.
• Excellent organizational skills and ability to prioritize tasks.
• Strong communication skills to interact with multiple areas of the organization.
• Ability to work cross-functionally and collaborate with senior executives.
• Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions.
• Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership.
• Advanced Excel & Google sheet skills.
• Work experience in consulting, sales support, or product management is a plus.
• Bachelor's degree from an accredited university.
• Salesforce CRM experience an asset.

Responsibilities

• Daily Quality Assurance and hygiene checks for professional services opportunities.
• Audit professional services opportunities for accuracy and compliance.
• Management of shadow process to replicate data.
• Maintenance and updates to templates and process documentation.
• Operational subject matter expert for process and policy in selling services.
• Develop and conduct change management and enablement to internal stakeholders as the business evolves.
• Provide ongoing analysis of business performance to support daily operations.
• Design and interpret key performance metrics. Deliver insights & recommendations.
• Assist in developing and delivering presentations for senior executives.
• Support strategic initiatives including evaluating areas of opportunity for the businesses.
• Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes.
• Prepare analysis and recommendations for strategic decision making.
• After hours month and Quarter-end support.

Skills

Attention to detail

Organizational skills

Communication skills

Cross-functional collaboration

Problem solving

Presentation skills

Excel

Google Sheets

Consulting experience

Salesforce knowledge

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Salesforce is seeking a Business Operations Analyst for Salesforce Services in Indianapolis, IN. You will partner with internal stakeholders to support the creation and governance of high-quality professional services contracts aligned with our growth strategy.

You'll perform quality assurance, data hygiene checks, audits, and deliver insights to senior leadership while collaborating across teams to improve processes and drive operational excellence.