Operations & Analytics Analyst

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Salesforce Services in Indianapolis is seeking a detail-oriented Business Operations Analyst to support internal stakeholders who create high-quality professional services contracts aligned with our growth strategy.

You will extract insights from data, translate ideas into actions, and present findings to senior leadership, collaborating cross-functionally to drive efficiency and scale operations. This role thrives in a fast-paced environment and offers exposure to executives.

Qualifications

• Bachelor's degree from an accredited university.
• Strong attention to detail and organizational skills.
• Experience supporting professional services or contracts is a plus.

Responsibilities

• Daily Quality Assurance and hygiene checks for professional services opportunities
• Audit professional services opportunities for accuracy and compliance
• Management of shadow process to replicate data
• Maintenance and updates to templates and process documentation
• Operational subject matter expert for process and policy in selling services
• Develop and conduct change management and enablement to internal stakeholders as the business evolves
• Provide ongoing analysis of business performance to support daily operations
• Design and interpret key performance metrics
• Deliver insights & recommendations
• Assist in developing and delivering presentations for senior executives
• Support strategic initiatives including evaluating areas of opportunity for the businesses
• Troubleshooting operational issues as they surface
• Propose changes to systems/ processes to fix root causes
• Prepare analysis and recommendations for strategic decision making
• After hours month and Quarter-end support

Skills

Attention to detail

Organizational skills

Cross-functional collaboration

Communication skills

Presentation skills

Excel & Google Sheets

Education

Bachelor's degree

Tools

Google Docs

Excel

PowerPoint

Job description

Salesforce Services in Indianapolis is seeking a detail-oriented Business Operations Analyst to support internal stakeholders who create high-quality professional services contracts aligned with our growth strategy.

You will extract insights from data, translate ideas into actions, and present findings to senior leadership, collaborating cross-functionally to drive efficiency and scale operations. This role thrives in a fast-paced environment and offers exposure to executives.