Business Operations Analyst — Partner Ops & Automation

Salesforce, Inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Time-off programs

Medical insurance

Dental insurance

Vision insurance

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce, Inc. is seeking a seasoned Business Operations professional to lead end-to-end partner operations across onboarding, deal registration, and reseller support.

You will coordinate cross-functional teams to maintain data integrity and ensure smooth partner interactions. The role demands proactive problem solving, strong communication, and a track record of delivering results in a fast-paced setting.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years Channel or Sales Operations support experience.
• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
• Extreme attention to detail with a strategic eye.
• Analytical thinking and driving operational excellence and improvement.
• Demonstrated participation in process improvement initiatives and/or project management experience.
• Salesforce.com product certifications are a plus (Administrator, Advanced Administrator).

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Skills

Channel operations

Sales operations

Stakeholder management

Data-driven decision making

Project management

Process improvement

English proficiency

Languages (Spanish a plus)

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Salesforce, Inc. is seeking a seasoned Business Operations professional to lead end-to-end partner operations across onboarding, deal registration, and reseller support.

You will coordinate cross-functional teams to maintain data integrity and ensure smooth partner interactions. The role demands proactive problem solving, strong communication, and a track record of delivering results in a fast-paced setting.