Salesforce Analyst — Data-Driven Process Optimizer

Tata Consultancy Services; Addison (TX); On-site; USD 110,000 - 145,000; Full time

Job summary

Tata Consultancy Services is seeking a Salesforce Analyst to bridge business stakeholders and IT, optimizing Salesforce CRM to meet goals. You will gather requirements, document specs, configure solutions, and maintain data quality while supporting user adoption.

Core duties include creating reports, dashboards, and processes that drive efficiency, with emphasis on testing, training, and ensuring high user adoption rates across teams.

Qualifications

• Experience configuring Salesforce reports, dashboards, and workflows.
• Strong requirements gathering and documentation skills.
• Excellent written and verbal communication for stakeholder mgmt.
• Experience in Agile or Waterfall project environments.

Responsibilities

• Requirement gathering & documentation: elicit, analyze, document business needs.
• System configuration & optimization: configure Salesforce to improve efficiency.
• Stakeholder communication: liaise between business users and IT.
• Testing & training: conduct UAT and train end-users.
• Data analysis & maintenance: ensure data quality and provide insights.

Skills

Salesforce

Analytical thinking

Communication

Project management

Education

Salesforce Administrator certification

Salesforce Business Analyst certification

Tools

Reports & Dashboards

Job description

Tata Consultancy Services is seeking a Salesforce Analyst to bridge business stakeholders and IT, optimizing Salesforce CRM to meet goals. You will gather requirements, document specs, configure solutions, and maintain data quality while supporting user adoption.

Core duties include creating reports, dashboards, and processes that drive efficiency, with emphasis on testing, training, and ensuring high user adoption rates across teams.