Sales Operations Leader | Salesforce & Process Improvement

Quest Safety Products, Inc; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Life insurance provided by the company

Paid vacation, sick, and personal days

Paid holidays

Retirement plan with company match

Growth mindset

Job summary

Quest Safety Products, Inc. in Indianapolis, IN is seeking an experienced Sales Operations Manager on-site to streamline sales systems, reporting, and productivity.

You will lead Salesforce administration, improve data quality, dashboards, and forecasting while coordinating with multiple teams to accelerate order execution and customer success. The role emphasizes cross-functional collaboration, process improvements, and onboarding of new sales staff.

Qualifications

• Bachelor’s degree required.
• 5+ years in sales operations or related fields including order management and distribution.
• Experience implementing or improving Salesforce or a comparable CRM platform.
• Strong proficiency in Excel, Word, and PowerPoint.
• Proven ability to manage multiple priorities and influence across departments.
• Strong analytical thinking, communication, problem solving, organization and attention to detail.

Responsibilities

• Lead the administration and continuous improvement of Salesforce and related sales tools.
• Improve CRM adoption, data quality, dashboards, forecasting, KPI reporting, and pipeline visibility.
• Identify and reduce non-selling activities that pull the Sales team away from customers and growth opportunities.
• Coordinate customer-critical orders, backorders, substitutions, pricing requests, and escalations.
• Improve quote turnaround time, order visibility, ETA communication, and follow through.
• Support customer onboarding, strategic accounts, VMI programs, account reviews, and QBR preparation.
• Serve as an operational bridge between Sales, Customer Service, Purchasing, Warehouse, Operations, Accounting, and other departments.
• Clarify ownership, deadlines, next steps, and escalation paths for customer-impacting issues.
• Turn recurring delays, errors, handoff gaps, and unclear ownership into practical, repeatable process improvements.
• Coordinate sales presentations, product materials, campaigns, product launches, and trade show preparation.
• Support the operational onboarding and process training of new Sales team members.
• Ensure even leads are captured, assigned, entered in Salesforce, and followed through.

Skills

CRM administration

Forecasting

Dashboard reporting

Cross-functional coordination

Data analysis

Communication

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Quest Safety Products, Inc. in Indianapolis, IN is seeking an experienced Sales Operations Manager on-site to streamline sales systems, reporting, and productivity.

You will lead Salesforce administration, improve data quality, dashboards, and forecasting while coordinating with multiple teams to accelerate order execution and customer success. The role emphasizes cross-functional collaboration, process improvements, and onboarding of new sales staff.