Strategic Partner Operations Analyst

salesforce.com, inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce.com, inc. is seeking a seasoned Business Operations professional to join the team in Phoenix.

The role focuses on direct, end-to-end partner operations—onboarding, deal registration, referrals, quoting, and reseller support—while ensuring data integrity across systems and acting as the primary escalation contact. The ideal candidate thrives in a fast-paced environment, demonstrates strong cross-functional collaboration, and continuously improves processes with a proactive, can-do

Qualifications

• 5+ years Channel or Sales Operations support experience.
• Bachelor's degree or equivalent combination of education and experience.
• Experience in a fast-paced environment with interpersonal, problem solving and time management skills.
• Extreme attention to detail with a strategic eye.
• Analytical thinking and driving operational excellence and improvement.
• Participation in process improvement initiatives and/or project management experience.

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support.
• Manage partner account setups and cross-system data integrity.
• Act as the primary contact for partner inquiries and operational escalations.
• Resolve or redirect internal operational issues.
• Enforce compliance with partner program policies and guidelines.
• Mitigate operational risks and implement scalable process improvements.
• Produce SOPs, training materials, and technical documentation.
• Drive automation and system enhancements for efficiency.
• Monitor SLAs, KPIs, and overall performance metrics.

Skills

Operations

Analytical thinking

Project management

Problem solving

English fluency

Education

Bachelor's degree

Tools

Salesforce

Job description

Salesforce.com, inc. is seeking a seasoned Business Operations professional to join the team in Phoenix.

The role focuses on direct, end-to-end partner operations—onboarding, deal registration, referrals, quoting, and reseller support—while ensuring data integrity across systems and acting as the primary escalation contact. The ideal candidate thrives in a fast-paced environment, demonstrates strong cross-functional collaboration, and continuously improves processes with a proactive, can-do