Operations Analyst - Process Improvement & KPIs

Acuity; Conyers (GA); Hybrid; USD 78,000 - 105,000; Full time

Job summary

Acuity Inc. is seeking an experienced Operations and Process Improvement professional to lead the Orders department, drive policy effectiveness, and improve customer experience. The role requires hybrid work with travel of 21-40% and collaboration across functions such as Product, Supply Chain, and Sales.

Responsibilities include ownership of SOX compliance, KPIs, and cross-team process enhancements to optimize operational flow and service levels.

Qualifications

• Bachelor’s degree or equivalent work experience or certifications.
• 3+ years of experience in business, operations, or process improvement.
• Solid understanding of industry specifics and business strategies.
• Assertive; ability to provide direction on systems, processes, and company policy.
• Excellent problem-solving and critical-thinking skills.
• Superior interpersonal skills.
• Experience collecting, accessing, and interpreting data to provide insights to customers and partners is preferred, not required.
• Reporting experience preferred, not required.

Responsibilities

• Own and oversee Orders operations, ensure SOX compliance, and champion customer needs.
• Lead calendar/content management, KPIs and monthly results with cross-functional teams.
• Drive data-driven problem solving and accountability to improve customer experience.

Skills

Leadership

Data analysis

Process improvement

Stakeholder management

Education

Bachelor’s degree or equivalent

Job description

Acuity Inc. is seeking an experienced Operations and Process Improvement professional to lead the Orders department, drive policy effectiveness, and improve customer experience. The role requires hybrid work with travel of 21-40% and collaboration across functions such as Product, Supply Chain, and Sales.

Responsibilities include ownership of SOX compliance, KPIs, and cross-team process enhancements to optimize operational flow and service levels.