Business Operations Analyst

Acuity; Conyers (GA); Hybrid; USD 78,000 - 105,000; Full time

Job summary

Acuity Inc. is seeking an experienced Operations and Process Improvement professional to lead the Orders department, drive policy effectiveness, and improve customer experience. The role requires hybrid work with travel of 21-40% and collaboration across functions such as Product, Supply Chain, and Sales.

Responsibilities include ownership of SOX compliance, KPIs, and cross-team process enhancements to optimize operational flow and service levels.

Qualifications

• Bachelor’s degree or equivalent work experience or certifications.
• 3+ years of experience in business, operations, or process improvement.
• Solid understanding of industry specifics and business strategies.
• Assertive; ability to provide direction on systems, processes, and company policy.
• Excellent problem-solving and critical-thinking skills.
• Superior interpersonal skills.
• Experience collecting, accessing, and interpreting data to provide insights to customers and partners is preferred, not required.
• Reporting experience preferred, not required.

Responsibilities

• Own and oversee Orders operations, ensure SOX compliance, and champion customer needs.
• Lead calendar/content management, KPIs and monthly results with cross-functional teams.
• Drive data-driven problem solving and accountability to improve customer experience.

Skills

Leadership

Data analysis

Process improvement

Stakeholder management

Education

Bachelor’s degree or equivalent

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come.

Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Effective process and operations management is essential to support the overall business strategy and structure. This role focuses on overall Orders department operations, metrics, surveys, process approvals and policy improvements that directly impact the customer experience. Drive the long‑term success and goal realization for our Order Support team through operational processes, policy effectiveness, key performance indicators, and customer satisfaction measurements. Help identify, document, rank, prioritize, and execute on the improvement opportunities that will most positively impact our customers’ experience. Serve as the voice of operational processes to internal and external users and advocate for these users. Proactively communicate, develop, and train subject matter experts as part of the process improvement roll out process.

Location

Atlanta, Georgia. The position can be based in any location but requires at least 40% travel. This is a hybrid position.

Key Responsibilities

Team & Department Operations – 50%

• Operational ownership and access management. Agile Orders owner and internal champion. You’ll represent both the customer and the Orders’ team needs. Ensure the right people have the correct rights for their role as the approver for permissions; Primary owner for all SOX compliance related approvals.
• Manage Orders Team Calendar, Cadence, Content. You’ll be responsible for content creation, distribution, deadlines etc.
• KPIs and monthly operating results. Ensure that our Orders and ABL leadership teams are aware of and aligned. Be solution-focused and driven to influence improvement.
• Actively engage and partner to use a data driven approach to validate potential problems, measure effectiveness of solutions, and drive accountability.

Process Improvements & Analysis – 30%

• Process and policy. Build on your company and market knowledge to understand the processes and policies that directly impact our customers. In partnership with others, determine if we should start fresh, retrofit, or maintain said processes.
• Partner with any of our ABL teams (Product, Supply Chain, Compliance, Sales, Marketing, etc.) as needed to propose and implement solutions that drive enhanced connectivity, service level agreements, and accountability to improve our policy alignment, operational flow, cost, and resolution cycle time where possible.

Minimum Requirements

• Bachelor’s degree or equivalent work experience or (certifications).
• 3+ years of experience in business, operations, or process improvement.
• Solid understanding of industry specifics and business strategies.
• Assertive; ability to provide direction on systems, processes, and company policy.
• Excellent problem-solving and critical‑thinking skills.
• Superior interpersonal skills.
• Experience collecting, accessing, and interpreting data to provide insights to customers and partners preferred, not required.
• Reporting experience preferred, not required.
• Customer empathy and advocacy. Team members must be empathetic to the impact our policies, processes and applications have on our customers and users.
• Leadership. Ability to lead and drive (directly and indirectly) to achieve results. Influence is greater than authority.
• Process driven. We must serve our customers beyond their expectation, and we must have sustainable, repeatable, efficient, and continuously improving processes.
• Curious. There is always an improvement to be made. Be curious, learn, engage, and drive impact.
• Assume positive intent. Discover the reason(s) that policies and processes exist, validate

Travel Requirements

• 21-40%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

E-Verify Participation Poster

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Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.