Business Operations Analyst

Acuity Inc.; Conyers (GA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Acuity Inc. is seeking an experienced Order Operations Leader to drive the efficiency and effectiveness of the Orders department.

You will own processes, policies, KPIs, surveys, and policy improvements that directly impact customer experience, while advocating for users across internal teams. In this hybrid role based near Atlanta, GA with 40%+ travel, you will partner with Product, Supply Chain, Compliance, Sales, and Marketing to implement solutions that improve service levels, cost, and

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years of experience in business, operations, or process improvement.
• Strong understanding of industry specifics and business strategies.
• Ability to lead on systems, processes, and policy decisions.
• Excellent problem-solving and critical-thinking skills.
• Superior interpersonal skills.
• Experience collecting, accessing, and interpreting data to provide insights (preferred).
• Leadership experience with ability to influence and drive results.

Responsibilities

• Own and manage the Orders department operations, metrics, surveys, and policy improvements.
• Manage Orders Team Calendar, Cadence, Content, and communications.
• Develop KPIs and monthly operating results for leadership alignment.
• Use a data-driven approach to validate problems, measure solution effectiveness, and drive accountability.

Skills

Problem solving

Critical thinking

Interpersonal skills

Customer empathy

Leadership

Process orientation

Curiosity

Positive intent

Data interpretation

Education

Bachelor’s degree or equivalent

Job description

Job Summary

Effective process and operations management is essential to support the overall business strategy and structure. This role focuses on overall Orders department operations, metrics, surveys, process approvals and policy improvements that directly impact the customer experience. Drive the long-term success and goal realization for our Order Support team through operational processes, policy effectiveness, key performance indicators, and customer satisfaction measurements. Help identify, document, rank, prioritize, and execute on the improvement opportunities that will most positively impact our customers’ experience. Serve as the voice of operational processes to internal and external users and advocate for these users. Proactively communicate, develop, and train subject matter experts as part of the process improvement roll out process.

Location

Atlanta, Georgia. The position can be based in any location but requires at least 40% travel. This is a hybrid position.

Key Responsibilities

Team & Department Operations – 50%

• Operational ownership and access management. Agile Orders owner and internal champion. You’ll represent both the customer and the Orders’ team needs. Ensure the right people have the correct rights for their role as the approver for permissions; Primary owner for all SOX compliance related approvals.

• Manage Orders Team Calendar, Cadence, Content. You’ll be responsible for content creation, distribution, deadlines etc.

• KPIs and monthly operating results. Ensure that our Orders and ABL leadership teams are aware of and aligned. Be solution-focused and driven to influence improvement.

• Actively engage and partner to use a data driven approach to validate potential problems, measure effectiveness of solutions, and drive accountability.

Process Improvements & Analysis – 30%

• Process and policy. Build on your company and market knowledge to understand the processes and policies that directly impact our customers. In partnership with others, determine if we should start fresh, retrofit, or maintain said processes.

• Partner with any of our ABL teams (Product, Supply Chain, Compliance, Sales, Marketing, etc.) as needed to propose and implement solutions that drive enhanced connectivity, service level agreements, and accountability to improve our policy alignment, operational flow, cost, and resolution cycle time where possible.

Minimum Requirements

• Bachelor’s degree or equivalent work experience or (certifications).

• 3+ years of experience in business, operations, or process improvement.

• Solid understanding of industry specifics and business strategies.

• Assertive; ability to provide direction on systems, processes, and company policy.

• Excellent problem-solving and critical-thinking skills.

• Superior interpersonal skills.

• Experience collecting, accessing, and interpreting data to provide insights to customers and partners preferred, not required.

• Reporting experience preferred, not required.

• Customer empathy and advocacy. Team members must be empathetic to the impact our policies, processes and applications have on our customers and users.

• Leadership. Ability to lead and drive (directly and indirectly) to achieve results. Influence is greater than authority.

• Process driven. We must serve our customers beyond their expectation, and we must have sustainable, repeatable, efficient, and continuously improving processes.

• Curious. There is always an improvement to be made. Be curious, learn, engage, and drive impact.

• Assume positive intent. Discover the reason(s) that policies and processes exist, validate

Travel Requirements

• 21-40%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation in the Application Process: Acuity Inc. is an equal opportunity employer. It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment. This includes the provision of reasonable accommodation in the application process. If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at [phone], and select option 4. Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed. The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.