Operations Analyst — Drive Process Automation & Efficiency

WesBanco Bank Inc.; Findlay (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

WesBanco Bank Inc. in Findlay, OH seeks an Operations Coordinator to support project planning and execution across the operations teams. You will apply strong Excel/Word skills and promote process standardization to enable quality management and efficiency.

This role involves assisting with training, developing operational plans, and collaborating with leaders to drive automation and improved service levels across branches, treasury, and lending operations.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience required.
• Minimum of three years experience in banking, preferably in operations, required.
• Leadership skills preferred.
• Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
• Excellent analytical and decision-making skills.

Responsibilities

• Acts as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with key leaders and stakeholders and guides change for scalability and automation.
• Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.
• Attends meetings and partnership engagements with other business lines of the bank.
• Assists in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areas.
• Assists with resolving complex issues within the areas of responsibility.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Assists in managing to defined customer service level expectations and key vendor processing timelines.
• Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas.
• Learns all aspects of the operations department - branch operations, deposit support, lending operations, payment operations and operations shared services to be a well-rounded operations employee.
• Fills in when needed where teams may be short-staffed and provides assistance in the daily completion of work.

Skills

Customer service

Communication skills

Excel proficiency

Word proficiency

Tech literacy

Education

Bachelor's degree

Job description

WesBanco Bank Inc. in Findlay, OH seeks an Operations Coordinator to support project planning and execution across the operations teams. You will apply strong Excel/Word skills and promote process standardization to enable quality management and efficiency.

This role involves assisting with training, developing operational plans, and collaborating with leaders to drive automation and improved service levels across branches, treasury, and lending operations.