Operations & Administrative Coordinator — Drive Impact

Western Mass Training Consortium; Holyoke (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, LTD, Life Insurance

Tuition Support

403(b) Plan

Personal Leave Time Off: vacation,Bere

Twelve paid holidays

Job summary

The Western Massachusetts Training Consortium, Inc. is seeking an Operations & Administrative Coordinator to support administration, office management, and facilities.

The role involves coordinating daily operations, supervising the Administrative Assistant, and improving organizational systems while ensuring a welcoming, organized work environment. Regular hours are 8:00 AM–4:00 PM, Monday through Friday, with participation in the Operations On-Call rotation.

Qualifications

• Strong administrative and organizational skills with attention to detail.
• Excellent communication and interpersonal skills grounded in inclusion and trauma-sensitive practice.
• Ability to maintain confidentiality and exercise sound judgment.
• Commitment to anti-racist, LGBTQ+ inclusive social justice values and the Consortium’s mission.
• Ability to lift at least 25 pounds and navigate office spaces comfortably.

Responsibilities

• Coordinate and oversee daily administrative and operational functions.
• Provide direct supervision to the Administrative Assistant, including regular check-ins, guidance, workload coordination, performance feedback, and support with professional development.
• Develop, maintain, and improve administrative systems, procedures, workflows, and organizational tools.
• Maintain agency records, archives, files, and operational documentation.
• Assist with organizational communications, scheduling, meeting preparation, and project coordination.

Skills

Administrative skills

Organizational skills

Communication

Interpersonal skills

Trauma-informed practice

Confidentiality

Job description

The Western Massachusetts Training Consortium, Inc. is seeking an Operations & Administrative Coordinator to support administration, office management, and facilities.

The role involves coordinating daily operations, supervising the Administrative Assistant, and improving organizational systems while ensuring a welcoming, organized work environment. Regular hours are 8:00 AM–4:00 PM, Monday through Friday, with participation in the Operations On-Call rotation.