Operations Admin Specialist - PT, Data & Customer Service

Federal Express Corporation; Fort Worth (TX); On-site; USD 16,531,000 - 24,797,000; Part time

Job summary

Federal Express Corporation seeks a part-time Operations Administrative Specialist to support hub and station operations, quality assurance, and customer service. You will prioritize accurate data entry, address verification, and timely handling of damaged or misaddressed packages to maintain delivery schedules.

Responsibilities include clerical support, reporting, and frontline customer service. Prior experience in dock operations or distribution center settings is preferred, with strong MS

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical, or related experience; dock ops distribution center experience preferred.
• Proficient in data entry, accurate typing, and MS Office; strong customer service skills.

Responsibilities

• Provide clerical support for management and operations (photocopying, filing, faxing, emailing, phone)
• Enter and review data in systems to support functional areas
• Prepare regular and ad hoc reports for management
• Serve as frontline customer service to resolve inquiries and escalate when needed
• Assist with BC SA audit by retrieving data and files
• Support quality assurance and loss prevention by locating addresses and ensuring packages are in good condition
• Track metrics and compile weekly IC settlement and delivery related reports
• Handle IC inquiries and route to management for resolution
• Perform other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks a part-time Operations Administrative Specialist to support hub and station operations, quality assurance, and customer service. You will prioritize accurate data entry, address verification, and timely handling of damaged or misaddressed packages to maintain delivery schedules.

Responsibilities include clerical support, reporting, and frontline customer service. Prior experience in dock operations or distribution center settings is preferred, with strong MS