Operations Admin Specialist: Data, Service & QA

FedEx; San Leandro (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

FedEx in California seeks a diligent clerical professional to support hub and station operations, handle records, QA, and customer service, and ensure timely delivery by correcting addresses and managing damaged packages.

You will assist with BCSA audits, data entry, and daily reporting while prioritizing tasks to maximize same-day delivery. Strong MS Office skills and customer service experience are essential.

Qualifications

• General business skills including typing, data entry and use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based apps.
• Customer service skills to respond to requests professionally.
• Strong time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, telephone).
• Review/enter data in systems to support functions.
• Compile data and prepare regular and ad hoc management reports.
• Serve as frontline customer service contact and resolve or escalate inquiries.

Skills

Typing

Data entry

Phone, copier, fax

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

MS Office

Job description

FedEx in California seeks a diligent clerical professional to support hub and station operations, handle records, QA, and customer service, and ensure timely delivery by correcting addresses and managing damaged packages.

You will assist with BCSA audits, data entry, and daily reporting while prioritizing tasks to maximize same-day delivery. Strong MS Office skills and customer service experience are essential.