Operations & Admin Specialist: Backlog & Data Cleanup

Acara Solutions, Inc.; Cary (NC); On-site; USD 18,000 - 26,000; Part time

Job summary

Acara Solutions, Inc. is seeking a Customer Services Specialist at an entry level role in Cary, NC. This contract position runs 7 months with potential extension, offering a 40-hour work week from 8am to 5pm.

Responsibilities include backlog management, operational stabilization, and administrative workflow completion to ensure service continuity during system integration and hyper care. This role emphasizes accuracy, multi-system coordination, and process-driven tasks.

Qualifications

• 2+ years of experience in service operations, call management, or ticketing environments.
• High School Diploma or GED.

Responsibilities

• Support day-to-day service operations by managing and resolving service notifications and work items requiring manual intervention.
• Monitor and clear system backlogs; ensure data accuracy across service platforms and during transitions.
• Prioritize aging or unassigned items and route work to appropriate teams.
• Provide non-technical support to ensure documentation consistency and smooth operational flow during stabilization.

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

Acara Solutions, Inc. is seeking a Customer Services Specialist at an entry level role in Cary, NC. This contract position runs 7 months with potential extension, offering a 40-hour work week from 8am to 5pm.

Responsibilities include backlog management, operational stabilization, and administrative workflow completion to ensure service continuity during system integration and hyper care. This role emphasizes accuracy, multi-system coordination, and process-driven tasks.