Customer Services Professional

Ampcus Inc; Cary (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Services Professional to support stabilization during system integration and hypercare, ensuring uninterrupted service across multiple platforms and data integrity. Cary, NC-based role emphasizes backlog management, workflow resolution, and precise administrative tasks.

Ideal candidates have experience in service operations, ticketing, and high-volume administrative work, with strong attention to detail and communication skills for cross-team collaboration.

Qualifications

• Experience in service operations, call management, ticketing, or service desk environments.
• Strong attention to detail with the ability to manage high-volume administrative workloads.
• Experience identifying and resolving workflow inconsistencies and process gaps.
• Ability to work efficiently across multiple systems simultaneously.
• Strong organizational and time-management skills.
• Ability to follow documented processes with minimal supervision.
• Effective written and verbal communication skills.
• Proficiency in data validation, reconciliation, and administrative support activities.
• Ability to prioritize tasks in a fast-paced operational environment.

Responsibilities

• Manage and resolve service notifications, tickets, and work items requiring manual intervention.
• Monitor, prioritize, and clear operational backlogs and aging work queues.
• Identify and resolve stalled, incomplete, or unassigned workflow items.
• Validate, reconcile, correct, and re-enter data during system transitions.
• Maintain data accuracy and ensure all required documentation and fields are completed.
• Perform administrative cleanup and workload management activities.
• Route work items to the appropriate teams for timely resolution.
• Support operational stabilization during system transition and hypercare periods.
• Ensure consistent documentation, proper case closure, and adherence to established processes.
• Work across multiple service management platforms while following standardized procedures.

Skills

Service operations experience

Ticketing / service desk experience

Attention to detail

Multitasking across systems

Organizational skills

Time management

Process adherence

Communication skills

Data validation / reconciliation

Adaptability in fast-paced environment

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional

Location(s): Cary, NC

Job Summary: This role supports operational stabilization, backlog management, and administrative workflow completion to ensure uninterrupted service during system integration and hypercare activities. The position is responsible for maintaining service continuity, resolving workflow issues, validating data, and ensuring operational processes are completed accurately across multiple systems.

Key Responsibilities:

• Manage and resolve service notifications, tickets, and work items requiring manual intervention.


• Monitor, prioritize, and clear operational backlogs and aging work queues.


• Identify and resolve stalled, incomplete, or unassigned workflow items.


• Validate, reconcile, correct, and re-enter data during system transitions.


• Maintain data accuracy and ensure all required documentation and fields are completed.


• Perform administrative cleanup and workload management activities.


• Route work items to the appropriate teams for timely resolution.


• Support operational stabilization during system transition and hypercare periods.


• Ensure consistent documentation, proper case closure, and adherence to established processes.


• Work across multiple service management platforms while following standardized procedures.

Required Skills:

• Experience in service operations, call management, ticketing, or service desk environments.


• Strong attention to detail with the ability to manage high-volume administrative workloads.


• Experience identifying and resolving workflow inconsistencies and process gaps.


• Ability to work efficiently across multiple systems simultaneously.


• Strong organizational and time-management skills.


• Ability to follow documented processes with minimal supervision.


• Effective written and verbal communication skills.


• Proficiency in data validation, reconciliation, and administrative support activities.


• Ability to prioritize tasks in a fast-paced operational environment.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.