Administrative Support Specialist

LHH; Charlotte (NC); On-site; USD 35,000 - 45,000; Part time

Job summary

A leading staffing agency in Charlotte, NC is seeking a detail-oriented Administrative Support Specialist for a contract role. The ideal candidate will have at least one year of experience in administrative support and be proficient in Microsoft Office applications. Responsibilities include responding to inquiries, maintaining data, and collaborating with teams for customer satisfaction.

Qualifications

• Minimum 1 year of experience in customer service, data entry, or administrative support.
• Proficiency in Microsoft Office Suite required.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat professionally.
• Accurately enter and maintain data in internal systems.
• Collaborate with team members to ensure customer satisfaction.

Skills

Customer service

Data entry

Microsoft Office Suite

Attention to detail

Organizational skills

Written communication

Verbal communication

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree (a plus)

Tools

Microsoft Excel

Microsoft Teams

Job description

Overview

We are seeking a detail-oriented Administrative Support Specialist on a contract basis. The ideal candidate will have at least one year of experience in an administrative support role and be proficient in Microsoft Office applications. This position is fully onsite Monday - Friday in Charlotte, NC.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Accurately enter, update, and maintain data in internal systems and databases
• Resolve customer issues and escalate complex cases as needed
• Maintain confidentiality and handle sensitive information with integrity
• Collaborate with team members and other departments to ensure customer satisfaction
• Perform general administrative tasks as assigned

Qualifications

• Minimum 1 year of experience in customer service, data entry, or administrative support
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Microsoft Excel skills & experience including using formulas and formatting.
• Familiarity with Microsoft Teams for calls and video chats.
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to work independently and manage time effectively
• High school diploma or equivalent required; associate's or bachelor's degree a plus

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service and Administrative
• Industries: Non-profit Organizations