Customer Services Specialist

Acara Solutions, Inc.; Cary (NC); On-site; USD 18,000 - 26,000; Part time

Job summary

Acara Solutions, Inc. is seeking a Customer Services Specialist at an entry level role in Cary, NC. This contract position runs 7 months with potential extension, offering a 40-hour work week from 8am to 5pm.

Responsibilities include backlog management, operational stabilization, and administrative workflow completion to ensure service continuity during system integration and hyper care. This role emphasizes accuracy, multi-system coordination, and process-driven tasks.

Qualifications

• 2+ years of experience in service operations, call management, or ticketing environments.
• High School Diploma or GED.

Responsibilities

• Support day-to-day service operations by managing and resolving service notifications and work items requiring manual intervention.
• Monitor and clear system backlogs; ensure data accuracy across service platforms and during transitions.
• Prioritize aging or unassigned items and route work to appropriate teams.
• Provide non-technical support to ensure documentation consistency and smooth operational flow during stabilization.

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

• Category: Admin - Customer Service / Call Center
• Job Type: Temporary
• Duration: 6 - 9 Months

Job Title: Customer Services Specialist - Entry level

Location: Cary, NC

Employment: Contract (7 months with potential extension)

Industry:Manufacturing

Compensation: $15.87/hr.

Schedule:40hours /week. 8am-5pm.

About the Opportunity:

• This role focuses on operational stabilization, backlog management, and administrative workflow completion to ensure service continuity and prevent disruption during system integration and hyper care.
• The ideal candidates are detail-oriented, process-driven, and comfortable working across multiple systems in a fast-paced support environment.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• In this role, you will support day-to-day service operations by managing and resolving service notifications and work items that require manual intervention, ensuring processes are completed accurately and efficiently.
• You will monitor and clear system backlogs, address items that are stalled or incomplete, and help maintain data accuracy across multiple service management platforms. The role includes supporting data validation and reconciliation activities during system transitions, re-entering or correcting information as needed, and ensuring all required fields and documentation are completed to standard.
• You will also help manage workload queues by prioritizing aging or unassigned items, perform administrative cleanup tasks, and ensure work is routed correctly to the appropriate teams.
• During transition and stabilization periods, you will provide non-technical support to ensure consistency in documentation, proper case closure, and smooth operational flow across the organization.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• 2+ years of experience in service operations, call management, or ticketing environments

What Sets You Apart:

• Strong attention to detail and ability to handle high-volume administrative tasks
• Ability to identify and resolve workflow inconsistencies or system gaps
• Comfortable working across multiple systems and following defined processes

Additional Information

• Upon offer of employment, the individual will be subject to a background check

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.