Service Operations & Data Validation Specialist

Ampcus Inc; Cary (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Services Professional to support stabilization during system integration and hypercare, ensuring uninterrupted service across multiple platforms and data integrity. Cary, NC-based role emphasizes backlog management, workflow resolution, and precise administrative tasks.

Ideal candidates have experience in service operations, ticketing, and high-volume administrative work, with strong attention to detail and communication skills for cross-team collaboration.

Qualifications

• Experience in service operations, call management, ticketing, or service desk environments.
• Strong attention to detail with the ability to manage high-volume administrative workloads.
• Experience identifying and resolving workflow inconsistencies and process gaps.
• Ability to work efficiently across multiple systems simultaneously.
• Strong organizational and time-management skills.
• Ability to follow documented processes with minimal supervision.
• Effective written and verbal communication skills.
• Proficiency in data validation, reconciliation, and administrative support activities.
• Ability to prioritize tasks in a fast-paced operational environment.

Responsibilities

• Manage and resolve service notifications, tickets, and work items requiring manual intervention.
• Monitor, prioritize, and clear operational backlogs and aging work queues.
• Identify and resolve stalled, incomplete, or unassigned workflow items.
• Validate, reconcile, correct, and re-enter data during system transitions.
• Maintain data accuracy and ensure all required documentation and fields are completed.
• Perform administrative cleanup and workload management activities.
• Route work items to the appropriate teams for timely resolution.
• Support operational stabilization during system transition and hypercare periods.
• Ensure consistent documentation, proper case closure, and adherence to established processes.
• Work across multiple service management platforms while following standardized procedures.

Skills

Service operations experience

Ticketing / service desk experience

Attention to detail

Multitasking across systems

Organizational skills

Time management

Process adherence

Communication skills

Data validation / reconciliation

Adaptability in fast-paced environment

Job description

Ampcus Inc. is seeking a Customer Services Professional to support stabilization during system integration and hypercare, ensuring uninterrupted service across multiple platforms and data integrity. Cary, NC-based role emphasizes backlog management, workflow resolution, and precise administrative tasks.

Ideal candidates have experience in service operations, ticketing, and high-volume administrative work, with strong attention to detail and communication skills for cross-team collaboration.