Operations Specialist: Patient Care & Process Improvement

AdaptHealth, LLC; Cary, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Parental bonding leave

Disability Insurance

Life and AD&D Insurance

FSA and HSA

Job summary

AdaptHealth in Cary, NC is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on workflow improvements and ensuring accurate documentation and data entry across payer verifications, authorizations, and orders.

The position requires at least 1 year of related experience and a High School diploma or an Associate’s degree in a related field. Healthcare administration exposure and proficiency in Microsoft Office and healthcare systems are

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree in a relatable field or equivalent work experience.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Customer service

Administrative support

Healthcare knowledge

Insurance verification

EMR systems

Multitasking

Proficient in Microsoft Office

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth in Cary, NC is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on workflow improvements and ensuring accurate documentation and data entry across payer verifications, authorizations, and orders.

The position requires at least 1 year of related experience and a High School diploma or an Associate’s degree in a related field. Healthcare administration exposure and proficiency in Microsoft Office and healthcare systems are