Operations Admin & Records Specialist

FedEx; Middletown Township (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx in the United States is seeking a Clerical/Administrative Associate to support hub and station operations, linehaul, records management, quality assurance and customer service. The role handles damaged and misaddressed packages, serves as the first point of contact for customers, and contributes to timely delivery.

Key duties include clerical support, data entry, report generation, frontline customer service, assisting with audits, records management, loss prevention and ensuring accurate

Qualifications

• Typing and data entry accuracy required.
• Proficient in Microsoft Office and basic web-based applications.
• Customer service skills to respond to requests effectively and professionally.
• Excellent time management and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing and answering telephone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit data retrieval.
• Maintains records management tasks including maintenance, destruction and inventory; supports loss prevention and quality assurance activities.
• Supports timely delivery by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize daily deliveries and proper scan statuses.
• Inspects and handles hazardous material damages as per policy; ensures all loose product is accounted for.
• Researches missing packages to understand root causes of scanning failures and documents disputed deliveries for management review.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx in the United States is seeking a Clerical/Administrative Associate to support hub and station operations, linehaul, records management, quality assurance and customer service. The role handles damaged and misaddressed packages, serves as the first point of contact for customers, and contributes to timely delivery.

Key duties include clerical support, data entry, report generation, frontline customer service, assisting with audits, records management, loss prevention and ensuring accurate